Summary
Overview
Work History
Education
Skills
Yearsofexperience
Personal Information
Languages
Timeline
Generic
MOHAMMAD QUSYEA BIN MUNER

MOHAMMAD QUSYEA BIN MUNER

FREELANCE E-HAILING DRIVER
Kajang

Summary

  • Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
  • Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
  • Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

E-Hailing Driver

Freelance E-Hailing
01.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Delivered goods and products to customer on time and in excellent condition.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Owner

VCLOUD Vape Store
11.2017 - 12.2023
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Mentored staff members in various aspects of retail operations, promoting professional development among team members.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Managed day-to-day business operations.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Senior Operation Executive

Ecart Services Sdn Bhd (LAZADA)
1 2015 - 6 2017
  • Implemented process improvements that increased overall operational effectiveness and cost savings.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Monitored key performance indicators to identify trends, anticipate challenges, and develop proactive solutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Bachelor of Science - BUSINESS INFORMATION TECHNOLOGY WITH IB

COVENTRY UNIVERSITY
Kuala Lumpur, Malaysia
11.2014

DIPLOMA IN BUSSINESS INFORMATION TECHNOLOGY

KOLEJ POLY-TECH MARA
Kuala Lumpur, Malaysia
11.2011

MALAYSIAN CERTIFICATE OF EDUCATION (SPM)

SMK TINGGI KAJANG
Kajang, Selangor, Malaysia
12.2008

Skills

Yearsofexperience

9 Years of Experience

Personal Information

  • Age: 33 Years old
  • Nationality: Nationality
  • Religion: Religion

Languages

English, Malay
Native language
English
Upper intermediate
B2
Malay
Proficient
C2

Timeline

E-Hailing Driver

Freelance E-Hailing
01.2024 - Current

Owner

VCLOUD Vape Store
11.2017 - 12.2023

Senior Operation Executive

Ecart Services Sdn Bhd (LAZADA)
1 2015 - 6 2017

Bachelor of Science - BUSINESS INFORMATION TECHNOLOGY WITH IB

COVENTRY UNIVERSITY

DIPLOMA IN BUSSINESS INFORMATION TECHNOLOGY

KOLEJ POLY-TECH MARA

MALAYSIAN CERTIFICATE OF EDUCATION (SPM)

SMK TINGGI KAJANG

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MOHAMMAD QUSYEA BIN MUNERFREELANCE E-HAILING DRIVER