I am very interest in photography, create personal vlog and playing futsal
MOHAMMAD ZAKY BIN YUSOF
Johor Bahru
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques for more than 21 years.
Overview
21
21
years of professional experience
1
1
Certification
Work History
RETAIL ASSOCIATE/ MOBILE TRUCK
CELCOM (MOBILE) SDN. BHD.
06.2006 - 07.2024
- To achieve monthly sales target.
- To plan and execute Celcom event and promotion via Mobile Truck.
- To assist and serve customers on a daily basis
- To complete transactions such as sim card replacement, change of rate plan, bill payment, filing, registration, and etc
- To prepare necessary documents for rebate, adjustment, and transfer of balance, depending on a case-to-case basis
- To submit a complete file to Fraud Team for fraud cases reported by customers
- To keep up with new POSM digital and manual on product launches by the Management.
- Provide troubleshooting for mobile devices and gadgets
- Greeted customers, helped locate merchandise, and suggested suitable options.
Customer Service Representative
TM RETAIL CONTACT CENTER
12.2003 - 05.2006
- Attending customer enquiry and complaints via telephone
- Provide troubleshooting, technical support, and promotes Streamyx
TRAINEE LAB TECH.
LOTTE CHEMICAL TITAN (M) SDN BHD
07.2003 - 08.2003
- Conduct Basic daily quality control operation and non-routine test by abiding standard operation procedure to ensure results are obtained.
- Assist the chemist checking and performing minor equipment and testing deviation troubleshooting to minimize test error.
Education
High School Diploma -
Informatics Institute
Johor Bahru, Johor, Malaysia08-2001
PRINSIP AKAUN DAN PERDAGANGAN
SEKOLAH MENENGAH KEBANGSAAN TASEK UTARA
JOHOR BAHRU JOHOR12-1997
Skills
- Brand representation
- Product merchandising
- Positive and engaging demeanor
- Self-directed learning
- Merchandise display
- Customer engagement
- Point of sale systems
- Shelf recovery
- Store maintenance
- Proficient with planograms and schematics
- Approachability
- Verbal and written communication
Accomplishments
-Awarded the best Celcom Branch for the year 2007.
-Appointed as an Apple Iphone master .
Certification
-Certified in Web publishing with HTML, Javascript & Java Applets.
-Certified in First Aid CPR by the Red Cross.
Interests
Timeline
RETAIL ASSOCIATE/ MOBILE TRUCK
CELCOM (MOBILE) SDN. BHD.
06.2006 - 07.2024
Customer Service Representative
TM RETAIL CONTACT CENTER
12.2003 - 05.2006
TRAINEE LAB TECH.
LOTTE CHEMICAL TITAN (M) SDN BHD
07.2003 - 08.2003
-Certified in Web publishing with HTML, Javascript & Java Applets.
-Certified in First Aid CPR by the Red Cross.
High School Diploma -
Informatics Institute
PRINSIP AKAUN DAN PERDAGANGAN
SEKOLAH MENENGAH KEBANGSAAN TASEK UTARA
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