Microsoft Office
FATHINAH ZAINAL ZAHARI
CUSTOMER SERVICE REPRESENTATIVE
Malacca, Melaka
Summary
Dynamic professional with a proven track record at Celcomdigi Sdn Bhd, excelling in customer satisfaction and problem-solving. Leveraged strong communication and product knowledge to enhance customer experiences, significantly boosting loyalty. Demonstrated adaptability and interpersonal skills during a successful stint as a Translator Intern, ensuring error-free translations. Achieves results through suggestive selling and conflict resolution.
Overview
8
8
years of professional experience
Work History
Retail Sales Expert
Celcomdigi Sdn Bhd (Formerly Celcom Axiata Berhad)
10.2017 - Current
- Handled customer inquiries, resolving issues promptly and professionally while maintaining a positive store reputation.
- Developed product knowledge through continuous training, enhancing the ability to assist customers in making informed decisions.
- Stayed up-to-date on company offerings by attending training sessions and reviewing product literature regularly.
- Actively listened to customers'' needs which resulted in tailored recommendations that suited their preferences ultimately increasing overall satisfaction.
- Strengthened customer loyalty with exceptional service and follow-up communication.
- Identified upsell opportunities, suggesting additional products or services that would complement the customer's purchase decision.
- Boosted customer satisfaction by providing personalized recommendations and assisting with product selection.
Translator Intern
Lejenpress Sdn Bhd
03.2017 - 06.2017
- Contributed to successful internship experience by taking initiative in seeking out additional responsibilities beyond assigned tasks, demonstrating commitment to personal growth and professional development.
- Translated other language books into English.
- Maintained message content, tone, and emotion as closely as possible.
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Translated documents from Malay to English, and vice versa.
- Demonstrated adaptability when faced with unexpected challenges or urgent requests from colleagues and supervisors alike.
- Exceeded quality expectations by consistently delivering translations free from errors and requiring minimal revisions.
- Interpreted spoken and written languages other than English, and vice versa.
- Reviewed, edited and proofread translated documents for accuracy.
Education
Bachelor of Mass Communication (Hons) (Publishing) - Mass Communication
Universiti Teknologi MARA
Shah Alam, Selangor, Malaysia 04.2001 -
Diploma in Communication And Media - Communication And Media
Univesiti Teknologi MARA
Alor Gajah, Melaka, Malaysia 04.2001 -
Skills
Strong Communication and Interpersonal Skills
Problem-solving abilities
Product Promotions
Conflict Resolution
Suggestive Selling
Product Knowledge
Software
Microsoft Excel
Microsoft Powerpoint
Languages
Malay
Native language
English
Advanced
C1
Timeline
Retail Sales Expert
Celcomdigi Sdn Bhd (Formerly Celcom Axiata Berhad)
10.2017 - Current
Translator Intern
Lejenpress Sdn Bhd
03.2017 - 06.2017
Bachelor of Mass Communication (Hons) (Publishing) - Mass Communication
Universiti Teknologi MARA
04.2001 -
Diploma in Communication And Media - Communication And Media
Univesiti Teknologi MARA
04.2001 -
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