Mohammad Farhan
Financial Officer & Operations Manager
Pulau Pinang,Georgetown
Summary
Dynamic professional with experience in customer service, legal support, leadership, and financial roles. Proven track record in ensuring exceptional customer experiences, managing teams, legal document drafting, and financial compliance. Adept at upholding standards, maintaining records, and providing timely reports. Demonstrates strong interpersonal, organizational, and leadership skills.
Overview
13
13
years of professional experience
Work History
Community Member & Financial Officer
Masjid Acheh Kebun Lama
2019.01 - 2024.07
- Played a pivotal role in securing external financing for important capital projects at optimal interest rates.
- Mentored junior finance staff members, fostering professional development through ongoing training opportunities and targeted feedback on performance improvement areas.
- Collaborated with cross-functional teams to develop sound business strategies that aligned with company objectives and drove revenue growth.
- Reduced operational expenses with a thorough analysis of departmental budgets, identifying areas for cost savings.
Team Leader
Hawk Rent A Car
2017.01 - 2019.12
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Staff Specialist
TGV Cinemas Sdn Bhd
2015.01 - 2016.12
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Led successful project initiatives from conception through completion, consistently meeting deadlines and staying within budget constraints.
- Streamlined reporting processes to provide more accurate and timely information for decision-making purposes.
- Evaluated employee performance through regular reviews, setting clear expectations for improvement when necessary.
Office Clerk
Rovena Yam Khoo Association
2013.01 - 2014.12
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Customer Service Role
Kenny Rogers F&B
2011.12 - 2012.12
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Coordinated efforts between departments to address complex customer issues efficiently.
- Assisted customers with product information, leading to increased sales revenue.
Education
Computer Systems And Networking
Community College
Pulau Pinang 2001.04 -
Certificate in Computer Systems
Giatmara
Pulau Pinang 2001.04 -
Skills
Financial statement analysis
Integrity and Trustworthiness
Pricing strategy
Customer Focus
Cost Control
Working capital management
Customer relationship development
Payroll Administration
Multitasking
Willing to Learn
Problem-solving abilities
Computer Skills
Timeline
Community Member & Financial Officer
Masjid Acheh Kebun Lama
2019.01 - 2024.07
Team Leader
Hawk Rent A Car
2017.01 - 2019.12
Staff Specialist
TGV Cinemas Sdn Bhd
2015.01 - 2016.12
Office Clerk
Rovena Yam Khoo Association
2013.01 - 2014.12
Customer Service Role
Kenny Rogers F&B
2011.12 - 2012.12
Computer Systems And Networking
Community College
2001.04 -
Certificate in Computer Systems
Giatmara
2001.04 -
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