Nor Najmi Na'im Bin Nor Mahadzir
Restaurant Manager
Georgetown,Pulau Pinang
Summary
Dynamic Restaurant Manager with a proven track record, excelling in operations management and staff training. Enhanced customer satisfaction through innovative service standards and strategic marketing initiatives, driving revenue growth by optimizing table turnover. Adept at problem-solving and fostering a collaborative team environment to ensure
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Restaurant Jack Tomyam
George Town, Penang
05.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Create staff schedules and optimize manpower allocation for peak hours.
- Work closely with kitchen staff to ensure seamless coordination between front and back of house.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Leverage food delivery platforms and digital ordering systems to boost sales and customer convenience.
- Analyze website and social media analytics to optimize digital marketing efforts and promotions.
- Use customer relationship management (CRM) software to track customer preferences and enhance marketing strategies.
- Analyze sales data and customer trends to improve menu offerings and promotions.
- Collaborate with marketing to run promotions, special events, and loyalty programs.
- Managed promotional campaigns on Grab, Shopee, and Foodpanda platform, generating RM40,000 in sales within four months.
Education
Bachelor of Science - Bachelor of IT (Game Technology)
Universiti Teknikal Malaysia Melaka (UTeM), Melaka
Melaka 04.2001 -
Bachelor of Science - Diploma in IT (Games Technology)
KDU Penang University College, Penang
George Town, Penang, Malaysia 04.2001 -
Skills
Staff management
Operations management
Recruitment
Passion for customer satisfaction
Supervisory skills
Complaint resolution
Point of sale (POS) system operation
Adaptable
Customer-oriented
Promotions planning
Restaurant promotion management
Honed marketing skills
Time management
Multitasking Abilities
Decision-making
Timeline
Restaurant Manager
Restaurant Jack Tomyam
05.2022 - Current
Bachelor of Science - Bachelor of IT (Game Technology)
Universiti Teknikal Malaysia Melaka (UTeM), Melaka
04.2001 -
Bachelor of Science - Diploma in IT (Games Technology)
KDU Penang University College, Penang
04.2001 -
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