Jaswinder Kaur

As a Director Of Rooms at Anantara Desaru Hotel, Villa & Residence. I oversee the front office, housekeeping, recreation, and security departments, ensuring the highest standards of guest satisfaction and operations excellence. I have over 12 years of managerial experience in city and resort hotels, with a proven track record of enhancing revenue, quality, and efficiency. I have completed a Master of Business Administration degree from Open University Malaysia, aiming to master my career in the hospitality industry. I am passionate about learning new skills and applying them to improve my team's and organization's performance. I am also proficient in housekeeping management, guest service, guest satisfaction, and multiple languages, including English, and Malay. I am a conscientious, reliable, and responsible leader, who leads by example and empowers others to achieve their goals.