Mohamed Furqan

Greet and assist customers in a courteous, professional manner. Handle routine banking transactions such as deposits, withdrawals, transfers, account inquiries and other products features. Resolve customer complaints and service issues promptly and effectively. Educate customers on bank products, services and digital banking options. Maintain accurate records of customer interactions and transactions. Collaborate with internal departments to support customer's inquiries. Ensure adherence to Bank Policies, procedures, regulatory requirements and Bank's compliance policy. Contribute to a positive team environment and achieve performance goals quarterly.

• Resolving customer's query by handling and responding to customer's concerns, and feedback related to international shipping and postal services. Provide accurate and timely information to customers regarding parcel tracking, delivery status, and customs-related queries. Our focus is to facilitate the processing of international orders, ensuring accuracy in shipping details, and adherence to regulatory requirements. Collaborate with internal departments such as logistics, customs, and finance to address customer issues and streamline operations and communicate effectively with international partners and postal services to resolve cross-border issues and ensure smooth delivery processes. We must stay updated on international shipping regulations, customs procedures, and postal guidelines. Our management ensures that we maintain quality standards in customer service operations to enhance overall customer satisfaction by monitoring and analyze customer feedback to identify areas for improvement in service delivery.

• A Player Support Responds and addresses player problems in a timely manner utilizing our support system. Supports and engages players in a high quality, engaging, and empathetic 1:1 discussion. We also practices consistent and clear decision making to provide the optimal player experience. Works effectively in a high energy, team-oriented environment and shares gained knowledge with team members. We identifies and communicates trending or emergent issues through the appropriate channels. Provides technical feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience and it is compulsory that we understands the technical back end and operations of the games. Provide troubleshoots technical support issues with players and Improves and expands technical knowledge and familiarity with technical issues to better assist players.

• An agency which identify and engage qualified candidates to meet the staffing needs of the clients. We are responsible for sourcing, screening, and assessing candidates, managing the recruitment process, and collaborating with hiring managers to ensure the selection of top-tier talent.

• A small start-up E-hailing company which collaborated with Talreso Sdn Bhd for a joint call centre. We managed Driver's and Passenger's complaint, provide the necessary support for the Driver's on the road. Resolved Driver's issues via Phone calls and liaise with PUSPAKOM for car registry and qualifications.

• Supporting Singapore markets in Shopee SG by managing complaints, provide solutions & alternatives within the time limits and resolved customer issue via email and chats. Adhering with our company's communications, logistics, banking procedures by abiding the company's & client’s policies

• Payroll & Data entry and managed recruitment for full-time & part-time Operators in Bandar Bukit Raja warehouse. With the help our my supervisors, I've managed to planned a system for Part-time operators including provide training for new operators and safety training.

• Mainly payroll & statutory body training, processed outsourcing payroll accounts & ensuring compliance in Monthly payroll activities by holding 27 to 30 payroll accounts & ensured timelines are met for Salary disbursement.