Hi, I’m
Buniitha Kanan
Service Delivery
Singapore,Singapore
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
13
years of professional experience
10
years of post-secondary education
3
Languages
Work History
UOB BankKuala Lumpur, Kuala Lumpur
Senior Officer, Banking (Singapore Clients)
01.2023 - Current
Job overview
- Educated customers on features and benefits of banking products and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Evaluated client financial positions and identified most appropriate banking products.
- Implemented productivity benchmarks across all departments to maximize company revenue.
ViewQwest Pte LtdBendemeer, Singapore
Associate, Service Delivery
09.2021 - 12.2022
Job overview
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Arranged hardware to Field Engineers and stakeholders.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- General office administration - generating invoice, scanning received hardware, and arranging hardware to RMA.
- Generate daily hardware report
- Perform stock check and audit activity with finance team.
WatsonsSingapore , Singapore
Customer Executive
09.2019 - 09.2021
Job overview
- Maintain customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed and monitored scheduling, purchases and other expenses to align with monthly budget.
- Reviewed cash and operation report which adhere to the control and compliance of store inventory.
- Built and developed strong relationship with the stakeholders that align to the store purchase order, future inventory and exceptional orders.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Managing IT related L1 level troubleshooting for in house users.
The Hongkong and Shanghai Banking Corporation (HSBC)Cyberjaya , Malaysia
Global Support Executive
02.2016 - 02.2019
Job overview
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Evaluated client financial positions and identified most appropriate banking products.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Utilized up-to-date information to make effective decisions governing bank operations.
Scicom (MSC) BerhadKuala Lumpur, Malaysia
Customer Service Associate
05.2012 - 12.2012
Job overview
- Developed and actualized customer service initiatives to decrease wait times.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Informed customers about special promotions and provided detailed information for various products.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
HELP University Damansara Heights
Bachelor of Business from Accounting
01.2013 - 12.2015
Putra Intelek International College Selangor
Diploma from Risk Management
05.2010 - 10.2012
SMK Seksyen 1 Bandar KinraraPuchong, Malaysia
Sijil Pelajaran Malaysia (SPM) from High School
01.2005 - 12.2009
Skills
CRM
References
Viji Bala
Team Leader
ViewQwest
+65 94891208
Anna Mendoza
Senior Store Manager
Watsons Singapore
+ 65 92719248
Timeline
Senior Officer, Banking (Singapore Clients)
UOB Bank
01.2023 - Current
Associate, Service Delivery
ViewQwest Pte Ltd
09.2021 - 12.2022
Customer Executive
Watsons
09.2019 - 09.2021
Global Support Executive
The Hongkong and Shanghai Banking Corporation (HSBC)
02.2016 - 02.2019
HELP University
Bachelor of Business from Accounting
01.2013 - 12.2015
Customer Service Associate
Scicom (MSC) Berhad
05.2012 - 12.2012
Putra Intelek International College
Diploma from Risk Management
05.2010 - 10.2012
SMK Seksyen 1 Bandar Kinrara
Sijil Pelajaran Malaysia (SPM) from High School
01.2005 - 12.2009
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