Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Moaz Ghrli

Moaz Ghrli

Personal Barber
Kuala Lumpur

Summary

Experienced professional with a diverse background in hospitality, client services, and management roles, including receptionist, consultant, personal barber, and shop manager. Known for exceptional interpersonal skills and a talent for building strong relationships with clients from diverse cultural backgrounds. Thriving in dynamic environments, I have successfully interacted with VIPs and individuals from various cultural backgrounds, honing my ability to adapt and excel in any setting. Eager to leverage my multi-cultural experiences and hospitality expertise to deliver exceptional service and contribute positively to the cabin crew team, ensuring every passenger experiences comfort, efficiency, and memorable service.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
5
5
Languages

Work History

Personal Barber

Own Business
08.2023 - Current

As a personal barber, I have had the privilege of not only providing top-tier grooming services but also cultivating meaningful relationships with a diverse clientele, including VIPs and high-ranking individuals from various cultural backgrounds. My role extends beyond just haircuts; it's about creating an experience that resonates with each client's unique preferences and cultural nuances.

Key Responsibilities:

  • Delivering Exemplary Grooming Services: Providing precise haircuts, grooming, and styling services tailored to each client's preferences and facial structure, ensuring utmost satisfaction.
  • Cultivating Relationships: Building strong rapport and trust with clients through attentive service, personalized care, and a warm, welcoming demeanor. Understanding their individual needs and preferences fosters long-lasting connections and loyalty.
  • Multicultural Sensitivity: Embracing diversity and respecting cultural differences, I adapt my approach to accommodate the preferences and grooming traditions of clients from various countries and backgrounds. This includes understanding cultural grooming norms and etiquette to ensure a comfortable and respectful experience for all clients.
  • Confidentiality and Discretion: Upholding strict confidentiality and discretion when serving high-profile clients, respecting their privacy and maintaining professionalism at all times.
  • Attention to Detail: Meticulously maintaining cleanliness and hygiene standards in the workspace, equipment, and tools to ensure a safe and sanitary environment for clients.

Achievements:

  • Successfully built a loyal client base consisting of VIPs, celebrities, and high-ranking individuals through exceptional service and personalized attention.
  • Received commendations for cultural sensitivity and adaptability, effectively catering to the diverse needs of clients from over [insert number] countries.
  • Developed a reputation for discretion and trustworthiness, earning referrals and repeat business from satisfied clients.

As a personal barber, I am committed to not only enhancing the physical appearance of my clients but also enriching their grooming experience with genuine hospitality and cultural understanding.

Barber, Branch Manager

Mayfair Gentlemen's Tonic
10.2017 - 8 2023
  • Excelled in managing a bustling barber shop frequented by a diverse clientele, showcasing exceptional customer service skills and cultural competence in every interaction
  • Cultivated enduring client relationships through personalized consultations, adeptly navigating cultural nuances to ensure precise understanding and fulfillment of grooming preferences
  • Achieved and maintained an outstanding client satisfaction rating of 95% by swiftly and harmoniously resolving customer concerns and conflicts, regardless of cultural backgrounds, demonstrating a proactive and empathetic approach to customer service.

Receptionist, Consultant

Glojas Aesthetic Clinic
01.2016 - 01.2018
  • Successfully managed reception duties, ensuring a smooth patient flow and excellent customer service in a busy clinic interacting with patients from different countries and cultures
  • Contributed significantly to the clinic's growth by effectively consulting with Arabic-speaking clients, building strong rapport, and facilitating seamless communication between patients and medical staff
  • Proficiently handled translation responsibilities, translating medical documents and instructions accurately between Arabic and English, enhancing cross-cultural communication and understanding within the clinic
  • Additionally, actively participated in marketing initiatives, implementing promotional strategies and engaging in social media campaigns, which effectively increased the clinic's visibility and attracted a broader client base.

Education

PUBLIC SPEAKING -

WASHINGTON UNIVERSITY
Online
02.2021 - 05.2021

HTML AND CSS WORKSHOP - undefined

MICROSOFT
11.2018 - 05.2018

HIGH SCHOOL DIPLOMA - undefined

PROFESSIONAL HOTEL HOSPITALITY
01.2014 - 04.2015

AMADUSE TICKETING RESERVATION - undefined

ALHADARA GROUP INSTITUTE
09.2015 - 05.2015

SPANISH VOCABULARY: CALTURAL EXPERIENCE - undefined

University of California
03.2024 - 05.2024

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -

UOPEOPLE UNIVERSITY
01.2021 - Current

Foundations of Project Management

Google
Online
04.2024

Skills

Customer Service Excellence

undefined

Personal Information

  • Citizenship: Syrian
  • Date of Birth: 01/30/98

Timeline

SPANISH VOCABULARY: CALTURAL EXPERIENCE - undefined

University of California
03.2024 - 05.2024

Personal Barber

Own Business
08.2023 - Current

PUBLIC SPEAKING -

WASHINGTON UNIVERSITY
02.2021 - 05.2021

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION -

UOPEOPLE UNIVERSITY
01.2021 - Current

HTML AND CSS WORKSHOP - undefined

MICROSOFT
11.2018 - 05.2018

Barber, Branch Manager

Mayfair Gentlemen's Tonic
10.2017 - 8 2023

Receptionist, Consultant

Glojas Aesthetic Clinic
01.2016 - 01.2018

AMADUSE TICKETING RESERVATION - undefined

ALHADARA GROUP INSTITUTE
09.2015 - 05.2015

HIGH SCHOOL DIPLOMA - undefined

PROFESSIONAL HOTEL HOSPITALITY
01.2014 - 04.2015

Foundations of Project Management

Google
Moaz GhrliPersonal Barber