Mishallini Mohanraja
Client Care Executive
Ampang,Selangor
Summary
Dynamic Client Care Executive with a proven track record at Standard Chartered GBS, excelling in customer retention and revenue generation. Leveraging strong active listening and persuasive communication skills, I enhanced client satisfaction and built lasting relationships, driving significant improvements in service delivery and client engagement.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Client Care Executive
Standard Chartered GBS
01.2022 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Telemarketing Sales Representative
SRG ASIA SDN BHD
09.2017 - 12.2021
- Attended training sessions on various topics including communication skills, product knowledge updates, compliance regulations, which led to increased confidence in presenting offerings to prospects.
- Collaborated with team members on joint projects, leading to increased overall team success rates in securing new clients.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Strengthened company reputation by delivering exceptional service to both internal colleagues and external contacts during phone interactions.
Telemarketing Executive
LINK EDGE ASIA SDN BHD
12.2015 - 09.2017
- Implemented upselling techniques to increase revenue and move product.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Educated customers on product and service benefits, explaining features and answering questions.
Telemarketer
VADS Business Outsourcing
12.2013 - 12.2015
- Followed up with customers to solicit further sales.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Completed daily and weekly sales reporting using assigned tools.
Education
SPM -
SMK Dato Ahmad Razali
Selangor2013
PMR -
SMK Dato Ahmad Razali
Selangor 2011
Skills
Background in sales and marketing
Operations management
Marketing and advertising
Customer retention
Revenue Generation
Certification
Achieved Top QA Scores& Attendance&Sales Achievement
Expected Salary
RM 4500- RM 5000
Timeline
Top Revenue Generator -Personal Banking
03-2023
Client Care Executive
Standard Chartered GBS
01.2022 - Current
QA Top Performer
01-2019
Achieved Top QA Scores& Attendance&Sales Achievement
08-2018
Telemarketing Sales Representative
SRG ASIA SDN BHD
09.2017 - 12.2021
Telemarketing Executive
LINK EDGE ASIA SDN BHD
12.2015 - 09.2017
Telemarketer
VADS Business Outsourcing
12.2013 - 12.2015
SPM -
SMK Dato Ahmad Razali
PMR -
SMK Dato Ahmad Razali