Hi, I’m
Thanushan Gesavan
Voice Of Customer
Petaling
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Strong organizational abilities with proven successes managing multiple academic projects and volunteering events.
Overview
9
years of professional experience
12
years of post-secondary education
3
Languages
Work History
STANDARD CHARTERED GBSKuala Lumpur
CLIENT CARE EXECUTIVE
04.2023 - Current
Job overview
- Maintained effective client relationships, ensuring client satisfaction and loyalty Implemented a customer feedback system that proactively resolves customer issues before they become complaints Managed customer accounts, ensuring that billing and payment information was accurate and up-to-date Collaborated with cross-functional teams to identify and resolve customer issues
Concentrix Cyberjaya
Escalation Agent
05.2021 - 04.2023
Job overview
- Brought forth excellent customer service skills and a committment to customer satisfaction
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work
- Settled any customer disputes in a professional and pleasant manner
- Remained flexible, adaptable, and committed to success
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Brought forth advanced organizational and multitasking skills
- Researched and stayed up-to-date on all company offerings and promotions
- Attended educational seminars to improve knowledge and skills
- Address all customer service queries in a polite, accurate, and timely fashion.
Freelance
10.2017 - 04.2021
Job overview
- DriverHome made food delivery Tree cuttingsThese job were done based on on-call services
- Salary paid by hand and no company were involved
- Hence no payslips were generated.
Astro IPTV, The IconKuala Lumpur
Customers Services Executive
11.2016 - 09.2017
Job overview
- Deal with inbound calls from customer's regarding their issues towards our products
- Built a strong working knowledge of the company procedures and protocols
- Communicated effectively with colleagues and superiors
- Offered new services based on the needs of a customer
- Kept records, calendars, and company information accessible
- Attended workshops and conferences centered around increasing customer service skills
- Helped to achieve increases in sales and implemented effective marketing techniques and strategies.
Oh Yes, Petaling
Sales Assistant
09.2015 - 02.2016
Job overview
- Jaya Make sure customer's have an satisfied shopping experiences
- Friendly approach towards customer's during sales
- Followed instructions from supervisors and aimed to increase workflow
- Remained flexible, adaptable, and focused on growth
- Sent out monthly newsletters detailing store events and promotions
- Brought forth a customer-centrist attitude
- Placed outbound sales calls as directed
- Brought forth the ability to multitask and prioritize
- Brought forth a positive attitude and a commitment to honesty and integrity
- Worked independently and collaboratively on projects.
KFC Delivery Call Center
Customer Service Agent
09.2014 - 07.2015
Job overview
- Petaling Jaya Answered inquiries by effectively researching, locating, and relaying information to customers
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Answered all customer queries to the best of my ability
- Worked well with upper management to ensure ultimate customer satisfaction
- Greeted all customers with a smile and enthusiasm
- Screened and routed calls to appropriate departments
- Brought forth strong public speaking skills and proper phone etiquette
- Brought forth advanced organizational and multitasking skills
- Remained flexible, adaptable, and committed to success.
Aone Plus, JayaPetaling
Sales Assistant & Technician
12.2014 - 01.2015
Job overview
- Responsibility can be vary from positions to positions, including hardware and software
- Maintaining, repairing, system updating, installing and troubling-shooting variety computer issues
- Worked with customers and suppliers to identify and resolve issues relating to produced computer materials
- Performed testing and inspection on materials such as motherboard and etc
- Maintained inventory and scheduled maintenance checks and repairs
- Kept accurate and legible production records
- Properly addressed issues related to production, machinery, and tools
- Remained flexible, adaptable, and focused on growth.
Education
S.M.K Sri Permata
01.2009 - 05.2013
University Overview
Finished my 5 years of high school and ended the last 2 years in science subjects
Concentrix University
Manipulation PivotTable Data In Excel 365 from Human, Strategic Management
05.2021 - 05.2022
University Overview
Senior Professional In, Establishing Effective Virtual Teams
Concentrix University
Advance Agile: Leadership Techniques
05.2021 - 05.2022
University Overview
Ethics and Projects Management
Formatting Data, Concentrix University
05.2021 - 05.2022
ConcentrixCyberjaya
Senior Professional in Human Resources
05.2021 - 05.2022
Concentrix University
SPHR(r)
05.2021 - 05.2022
University Overview
Leadership Transitions: Becoming a Frontline Manager
Concentrix University
PDSS3041GLEN - Classifying and Collecting Data
05.2021 - 05.2022
Concentrix University
Six Sigma Correlation, Regression and Hypothesis Testing
05.2021 - 05.2022
Most
Improved Agent
05.2021 - 04.2022
Skills
Problem Solvingundefined
Additional Information
- Driving License: Hobbies:
Timeline
CLIENT CARE EXECUTIVE
STANDARD CHARTERED GBS
04.2023 - Current
Escalation Agent
Concentrix Cyberjaya
05.2021 - 04.2023
Concentrix University
Manipulation PivotTable Data In Excel 365 from Human, Strategic Management
05.2021 - 05.2022
Concentrix University
Advance Agile: Leadership Techniques
05.2021 - 05.2022
Formatting Data, Concentrix University
05.2021 - 05.2022
Concentrix
Senior Professional in Human Resources
05.2021 - 05.2022
Concentrix University
SPHR(r)
05.2021 - 05.2022
Concentrix University
PDSS3041GLEN - Classifying and Collecting Data
05.2021 - 05.2022
Concentrix University
Six Sigma Correlation, Regression and Hypothesis Testing
05.2021 - 05.2022
Most
Improved Agent
05.2021 - 04.2022
Freelance
10.2017 - 04.2021
Customers Services Executive
Astro IPTV, The Icon
11.2016 - 09.2017
Sales Assistant
Oh Yes, Petaling
09.2015 - 02.2016
Sales Assistant & Technician
Aone Plus, Jaya
12.2014 - 01.2015
Customer Service Agent
KFC Delivery Call Center
09.2014 - 07.2015
S.M.K Sri Permata
01.2009 - 05.2013
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