Mior Muhammad Syahmi
Cafe Supervisor
Kuala Lumpur,01127004815
Summary
Have initiative, curiosity, creative, enthusiastic, engaging and persuasive, highly motivated, pleasant personality,and passionate in doing anything. Ambitious, hardworking and independent.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Cafe Supervisor
The Coffee Bean & Tea Leaf
05.2021 - Current
- BEAN & TEA LEAF)
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
Barista
BARISTA COFFEE BEAN & TEA LEAF
11.2017 - 05.2021
- Ensuring the staffs work in happy environment, therefore the business will run smoothly
- Responsible to organize and delegate the staff workload and monitoring them to make sure it’s done correctly
- Delegate the task to employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Packaged bagels, muffins and other food items for customer purchase.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
SALES ASSISTANT KAISON
Mall
05.2016 - 06.2016
- Assisting manager to control the cost and do upselling for generate profit.
SALES ASSISTANT GUARDIAN
K
01.2014 - 01.2015
- The role of this position is learning to work within a team whose goal is to increase sales and provide excellent customer service.
Education
SPM -
SMK BANDAR BARU SENTUL
01.2009 - 12.2013
Diploma In Pastries And Bakeries -
FOOD INSTITUTE OF MALAYSIA
08.2015 - 11.2017
Skills
Computations
undefinedAdditional Information
REFERENCE
AUMEE NAZIRAH BINTI ABU BAKAR
OUTLET MANAGER (THE COFFEE BEAN & TEA LEAF)
PHONE:0183279651
SYAWAL BIN MAHHAT
OUTLET MANAGER (THE COFFEE BEAN & TEA LEAF)
PHONE:01117123916
Expected salary
RM2600-RM2800
Timeline
Cafe Supervisor
The Coffee Bean & Tea Leaf
05.2021 - Current
Barista
BARISTA COFFEE BEAN & TEA LEAF
11.2017 - 05.2021
SALES ASSISTANT KAISON
Mall
05.2016 - 06.2016
Diploma In Pastries And Bakeries -
FOOD INSTITUTE OF MALAYSIA
08.2015 - 11.2017
SALES ASSISTANT GUARDIAN
K
01.2014 - 01.2015
SPM -
SMK BANDAR BARU SENTUL
01.2009 - 12.2013
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