Ming Hui Kew

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.

• Delivered excellent customer service by preparing and serving specialty teas in a fast-paced environment
• Managed cash register operations and ensured daily sales reconciliation
• Maintained cleanliness and followed food safety protocols
• Trained new employees in customer service and product preparation, enhancing team efficiency

• Conducted three-way matching in accounts payable to ensure accuracy
• Assisted in preparing general ledger entries and reconciling accounts payable transactions
• Supported audit preparations by preparing transaction listings and documentation
• Managed staff claims, ensuring proper documentation and compliance with procedures

Merit Scholarship recipient (2020)

• Elected as AJK for Pandu Puteri in 2017 and 2018.
• GPA: 7As in SPM