Kugan Morgen
Penang, Malaysia
Summary
Chemist & Engineer with intermediate level experience in Sample Analysis, Laboratory Operation, Auditing and Quality Assurance. Strong attention to detail with considerable leadership abilities. Result task oriented and highly self motivated.
Overview
3
3
years of professional experience
Work History
Customer Success Specialist
Teleperformance
05.2024 - Current
- Provided timely support to customers through available communication channels (inbound phone calls and email)
- Processed payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Identified and escalate priority issues through appropriate channels as and when necessary
Assistant Sales Engineer
Hamay Industry
10.2023 - 12.2023
- Liaised with existing and potential customers to propose BMG technology implementation projects
- Conducted technology demonstrations and presentations to potential customers on-site labs or even live industrial trials at real palm oil mill on site
- Collaborated with marketing team to develop promotional materials.
Quality Assurance Engineer
ASE Electronics
08.2022 - 03.2023
- Handled customers' feedback regarding quality issues
- Monitor semiconductors such as Quad Flat No-Lead (QFN), Quad Flat package (PLCC, QFP, LQFP & TSOP)
- Reduced in house quality issues as well as striving for improvement
- Utilized quality related documents such as General Specification, Control Plan, Out of Control Action Procedure (OCAP), Failure Mode and Effect Analysis (FMEA)
- Prepared and reviewed 8D reports and conducted review with customers
- Interfaced with people from various department such as Process Engineers, Maintenance Engineers, Quality Executives and Production Executives
- Generated and reviewed weekly quality reports of lot rejection ratios and defect ppm for monitoring quality level.
Laboratory Technician
Veolia
12.2021 - 03.2022
- Examined the incoming sample by using industry-appropriate methods to ensure the end results achieve and in compliance with the required standards
- Prepared and analyzed laboratory reports to identify defects, propose improvement, and rectify accordingly.
Education
Bachelor of Applied Science (Chemistry) - Industrial Chemistry
University of Science Malaysia
Skills
- Ability to work under pressure
- Critical thinking and Problem Solving
- Effective Time Management
- Communication Skill
- Multitasking
- Fast learner
- Adaptability
- Leadership
- Creative Thinking
Personal Information
- Date of Birth: 03/04/1998
- Nationality: Malaysian
- Marital Status: Single
Languages
Tamil
Native language
Malay
Advanced
C1
English
Advanced
C1
Timeline
Customer Success Specialist
Teleperformance
05.2024 - Current
Assistant Sales Engineer
Hamay Industry
10.2023 - 12.2023
Quality Assurance Engineer
ASE Electronics
08.2022 - 03.2023
Laboratory Technician
Veolia
12.2021 - 03.2022
Bachelor of Applied Science (Chemistry) - Industrial Chemistry
University of Science Malaysia
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