MICHELLE DAISY SILVAPERUMAL

> Managed end-to-end customer experience from post-sales through the Defect Liability Period (DLP), ensuring high customer satisfaction.

> Handled multi-channel customer communications (F2F, phone, email), resolving enquiries and complaints within stipulated timelines.

> Led defect management coordination with contractors, ensuring timely rectification and quality workmanship.

> Conducted Pre-Delivery Inspections (PDI) and provided project status updates to CRM Manager.

> Coordinated property handover processes prior to CCC, including documentation, key handover, and appointment of property management.

> Liaised with Project Department and contractors to ensure timely project completion and service excellence. Monitored overall site upkeep (security, landscape, lighting, cleaning) to maintain property standards. Maintained strong relationships with residents’ associations and stakeholders.

> Ensured accurate tracking and reporting of enquiries and complaints to CCPM Head. Participated in quality audits and upheld confidentiality of company and customer information.

• Check emails every morning, review feedback, and respond to all inquiries.
• Attend phone calls and address any inquiries received.
• Compile renovation documents and submit them for approval.
• Prepare refunds for renovations and work permits upon completion.
• Conduct daily site walk-throughs with the security and cleaning teams.
• Inspect units undergoing renovation daily at 3 PM.
• Prepare Purchase Requisitions (PRs) for order confirmation.
• Verify invoices received from vendors and submit them for cheque preparation.
• Compile occupancy rates and complaint summaries for the monthly management report.
• Attend unit inspections with technicians to address owners’ or tenants’ complaints.
• Resolve issues for owners or tenants related to Malton matters.
• Send emails to owners regarding inter-floor water leakage issues.
• File all documents as required.
• Monitor the work of all service providers.
• Obtain quotations for required on-site work.
• Prepare meeting minutes and submit them for approval by COB (close of business).
• Assist with access cards when technicians are unavailable; activate/deactivate cards for defaulters.
• Prepare monthly summaries for visitor and commercial parking.
• -Draft notices and post updates in the Malton app.
• Attend meetings with committee members.
• Obtain PR approvals from committee members.
• Assist in preparing and processing insurance claims for unit damages, common area incidents, or renovation-related issues.

• Answer and direct telephone calls
• Communicate with customer, employees, and others to answer questions, address complaints, explain information, and take order
• Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers
• Maintain updated systems for filing, inventory, mailing, and databases
• Handle incoming and outgoing office correspondence
• Compile and maintain records of office activities and business transactions
• Type format, proofread and edit documents from notes dictation
• Prepare meeting agendas; attend meetings to take notes and write minutes
• Manage work schedules, calendars and appointments
• Obtain information to respond to requests by reviewing files, documents, and records
• Take inventory and order materials, supplies, and services as needed
• Troubleshoot problems that arise with office equipment
• Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money.
• Prepare and mail, invoices, checks, and contracts
• Make travel arrangements for personnel
• -Supervise and direct the work of lower-level clerks

• Answer and direct telephone calls
• Communicate with customer, employees, and others to answer questions, address complaints, explain information, and take order
• Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers
• Maintain updated systems for filing, inventory, mailing, and databases
• -Handle incoming and outgoing office correspondence
• Compile and maintain records of office activities and business transactions
• Type format, proofread and edit documents from notes dictation
• Prepare meeting agendas; attend meetings to take notes and write minutes
• Manage work schedules, calendars and appointments
• Obtain information to respond to requests by reviewing files, documents, and records
• Take inventory and order materials, supplies, and services as needed
• Troubleshoot problems that arise with office equipment
• Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money.
• Prepare and mail, invoices, checks, and contracts
• Make travel arrangements for personnel
• Supervise and direct the work of lower-level clerks

• Answer and direct telephone calls
• Communicate with customer, employees, and others to answer questions, address complaints, explain information, and take order
• Operate office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers
• Maintain updated systems for filing, inventory, mailing, and databases
• Handle incoming and outgoing office correspondence
• Compile and maintain records of office activities and business transactions
• Type format, proofread and edit documents from notes dictation
• Prepare meeting agendas; attend meetings to take notes and write minutes
• Manage work schedules, calendars and appointments
• Obtain information to respond to requests by reviewing files, documents, and records
• Take inventory and order materials, supplies, and services as needed
• Troubleshoot problems that arise with office equipment
• Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money.
• Prepare and mail, invoices, checks, and contracts
• Make travel arrangements for personnel
• Supervise and direct the work of lower-level clerks