TEO WEI SIANG
BUSINESS ADMINISTRATION
Kuala Lumpur,Gombak
Summary
Dynamic and results-oriented professional with a proven track record at Telecontinent Sdn Bhd, adept in data gathering and customer management. Excelled in enhancing customer satisfaction and achieving sales lead quotas. Skilled in Microsoft Excel and possesses strong problem-solving abilities. Demonstrates exceptional teamwork and a positive attitude, driving significant improvements in customer service processes.
Overview
3
3
years of professional experience
Work History
Customer Management Executive (ADMIN)
Telecontinent Sdn Bhd
Kuala Lumpur, Kuala Lumpur
07.2022 - 09.2024
- Gathering huge data and leads via online resources to set up for the Sales team to push for conversation.
- Deal directly with customers via chat, email enquiries and inbound calls.
- Assist customers on posting recruitment ads in the system based on their requirement.
- Modify the details in the system as per requests.
- Email customers to inform them of the success of ads posting or expiration of ads.
- Achieve sales lead quotas set by the team on consistent basis while providing consistent, concise, accurate data and information
- Led communication and change management for organizations.
- Utilized critical thinking skills and decisive judgment to work with minimal supervision.
Customer Service Intern
Best Inc.
10.2021 - 12.2021
- Accepted complaints from customers, answer customer questions and feedback.
- Customer relationship maintenance, telephone call back or visit customers.
- Learned key skills for communicated with customer to understand their problem.
- Recorded and analyzed customer needs and problems and timely feedback to improve customer satisfaction.
- Enhanced problem-solving skills to overcome the complaints from customer.
Education
BBA - Business Administration
Tunku Abdul Rahman UMT
Kuala Lumpur 04.2001 -
Skills
- Proficient in Microsoft Excel, Word, and Power Point
- Good in Mandarin (Write and Speak)
- Average in English and Malay (Write and Speak)
- Teamwork
- Customer service
- Positive attitude
- Problem-solving
- Multitasking Abilities
- Time management abilities
- Analytical skills
- Decision-making
- Active listening
Timeline
Customer Management Executive (ADMIN)
Telecontinent Sdn Bhd
07.2022 - 09.2024
Customer Service Intern
Best Inc.
10.2021 - 12.2021
BBA - Business Administration
Tunku Abdul Rahman UMT
04.2001 -
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