Michele heah

1) Order Management

• Input all new sales orders into JDE (JD Edwards ERP system).
• Email sales contracts to customers for order confirmation.
• Verify that customer special requests are accurately processed.
  

2) Delivery & Logistics Coordination

• Coordinate delivery schedules with sales teams and customers.
• Collaborate with trucking companies and warehouses to ensure timely shipments (especially for offices without a transportation manager).
• Collect shipping documentation, such as trucking PODs, to prepare for invoicing.
  

3) Customer Support

• Assist customers with routine problem-solving, including:Order discrepancies,Damaged products,Late shipments,Billing discrepancies
• Build and maintain strong relationships with counterparts at strategic customers as per the joint Core Solution/Supply Chain plan.
  

4) Collaboration & Communication

• Work closely with salespeople handling the same customer base.
• Maintain familiarity with the business, staff, and customer needs.
  

5) Documentation & Invoicing

• Ensure proper filing of local documentation and declarations as needed.
• Ensure prompt and accurate invoicing to customers.
  

• Order Fulfillment for Machines
• Preparing sales quotation, calculation sheets
• Prepare monthly S.E.A forecast report
• Prepare monthly S.E.A meeting report & Slide
• Customer Relationship Management System (CRM)
• Assist sales to create new customer account, opportunity and quotes in CRM
• All other office administrative matters
• Ad hoc booking of flight tickets, hotel & visa matters for General Manager
• Verification of staff claims
• Ad hoc support on local marketing activities
• Managing office supplies stock and placing orders
• Upkeep of the office operation like maintenance or repairing of IT / office equipment/systems
• Other ad hoc administrative duties

• Assist client in stock reconcile.
• For inbound receiving management, the incumbent raises Purchase Order and Inbound Delivery Document to ensure the stock are appropriately received for saleable and stored.
• Process Daily consignment top up order and ensure stock will arrive hospital on time.
• Coordinate with warehouse on the delivery
• Collection of Return short expiry stock, expiry stock, workshop from Hospital obtain approve by clients
• Proactively report product and material availability issues.
• Maintain, monitor Master Data.
• Inventory Management reconciliation as appropriate.
• Monthly inventory reporting, reduction and reserve percentage measurements,revaluation,Product Life Cycle management.
• Monthly stock reconciliation (JDE vs WMS – Exceed 4000 record)
• Processes and interfaces operate appropriately to support all key supply chain.
• Prepared daily inventory report sent to client
• Prepared top up backordered report sent to client
• Daily check consignment inventory report, lot balance report, consignment inventory adjustment report, daily order billed, unclose consignment order

• To manage sales order and processing and ensure prompt delivery.
• To coordinate between customers, salesperson on delivery schedule.
• Monitor the stocks level
• Planning on the monthly internal stock forecast and customers yearly stock forecast.
• To process and coordinate daily sales order.
• To liaise with customers, sales executive, manager for sales coordination and delivery of goods.
• To provide administrative support to Sales, Manager and Director.

• To manage sales order and processing and ensure prompt delivery.
• To coordinate between customers, supplier from oversea, store & salesperson on delivery schedule.
• Monitor the stocks status
• To process and coordinate daily sales order.
• Prepare Yearly Sales Reporting and Monthly Reporting
• To liaise with customers, sales executive, and other divisions/departments for sales coordination and delivery of goods.
• Provide administrative support to Sales, Manager and Director.
• Process Purchase Orders, Delivery Orders & Invoices.
• To work closely with internal departments pertaining customer order enquiries and deliveries

• Perform data entry and issue cheques.
• Perform on AR, AP
• To prepare delivery order, invoice & purchase order.
• To prepare Statement of Account, Credit Note & Debit Note
• To coordinate between customer, store & salesperson on delivery schedule.
• Monitor the stocks status

• Responsible to set up a new account system ERP
• Key in data in system ERP
• Key in AP & AR account