PARTIBAN A/L SUPRAMANIAM

Professional Summary:

Results-oriented Customer Service Executive with experience providing end-to-end customer support for CelcomDigi telecommunications products and services through inbound calls and WhatsApp channels. Skilled in customer engagement, issue resolution, account management, and service recovery while maintaining high customer satisfaction and operational efficiency.

Job Responsibilities :

• Responded to customer inquiries via telephone and WhatsApp in a professional and timely manner.
• Assisted customers with mobile plans, prepaid and postpaid services, broadband subscriptions, roaming services, and value-added products.
• Resolved billing, payment, network coverage, and account-related issues.
• Educated customers on product features, promotions, and self-service digital platforms.
• Processed service requests including plan changes, SIM replacement, account updates, and service activation/deactivation.
• Identified customer needs and recommended suitable products and services.
• Handled customer complaints with empathy and professionalism, ensuring effective resolution.
• Documented customer interactions accurately in the customer relationship management (CRM) system.
• Coordinated with technical and back-office teams to resolve complex customer issues.
• Maintained compliance with company policies, data privacy requirements, and service standards.
• Met key performance indicators (KPIs) such as customer satisfaction, quality scores, productivity, and response times.

Job Description :

• Responded to customer inquiries via telephone and WhatsApp in a professional and timely manner.
• Assisted customers with mobile plans, prepaid and postpaid services, broadband subscriptions, roaming services, and value-added products.
• Resolved billing, payment, network coverage, and account-related issues.
• Educated customers on product features, promotions, and self-service digital platforms.
• Processed service requests including plan changes, SIM replacement, account updates, and service activation/deactivation.
• Identified customer needs and recommended suitable products and services.
• Handled customer complaints with empathy and professionalism, ensuring effective resolution.
• Documented customer interactions accurately in the customer relationship management (CRM) system.
• Coordinated with technical and back-office teams to resolve complex customer issues.
• Maintained compliance with company policies, data privacy requirements, and service standards.
• Met key performance indicators (KPIs) such as customer satisfaction, quality scores, productivity, and response times.

Job Description :

• Recruitment and hiring.
• Training and development.
• Employer-employee relations.
• Maintain company culture.
• Manage employee benefits.
• Create a safe work environment.
• Handle disciplinary actions.

Job Description :

• Accept ticket assigned by client and dispatch the case to engineers promptly.
• Get the ETA from Engineers and advice the client via phone calls, WhatsApp messenger or Email.
• Monitor case from beginning till end and update the status time t0 time in the CRM system ( SM9)
• Receive closure documents from engineers and keep the record in Excel file.
• Update case closure details in CRM system (SM9)

Job Description :

• Make warm calls to Customers and set up appointment to arrange presentation on accounting and payroll software.
• Follow up with Product specialist and customer regarding status after product presentation.
• Follow up with product specialist regarding sales revenue.
• Give feedback to Director regarding monthly customer’s feedback and sales report.

Organization Name :

1. SJK (T) Sentul, Kuala Lumpur, Malaysia

2. SJK (T) Ladang Kemuning, Melaka, Malaysia

• Duration : Jan 2011 - May 2018 (7 years, 5
• months)
• Post : Teacher
• Industry : Education
• Role : Primary school Teacher
• Position : Senior Level Executive
• Monthly Salary : MYR 3,900
• Reason For Leaving: Medical Issue

Job description :

• Teach primary school pupils (English, Arts, History and Malay)
• Prepare daily and monthly lesson plans.
• Prepare exam papers and arrange tests.
• Give reports to headmaster regarding students’
• performance and achievements
• Motivate students and cultivate smart learning.
• Attend related meetings and courses assigned by the Education Ministry.

• Handle customers’ calls regarding company’s telecommunication services and products, solve customer problems and give suggestions and update feedback into the system.
• Make and handle calls to promote company’s new products and services.
• Send daily reports to Customer Care Management.
• Attend meetings and courses to improve and enhance knowledge on new products and systems.
• Develop, implement and maintain customer service policies, relationships and processes.
• Industry: Telecommunication.
• Monthly Salary: MYR 2,500.
• Reason For Leaving: Got better offer.

Job Description :

• Arrange inbound shipments to the factory by liaising with purchasing department and logistic companies.
• Handle order processes with logistic companies via calls.
• Prepare logistic e-mails and liaise with Kastam Diraja Malaysia for shipping custom clearance
• Make sure shipments reach the company efficiently and effectively.
• Submit weekly and monthly report on shipment turnover figures to management.
• mplement the Six Sigma principles in financial control.