Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Hi, I’m
M Hafiz A Aziz
Operation Manager
Melaka Tengah
Summary
Overview
12
years of professional experience
4
years of post-secondary education
4
Certificates
2
Languages
Work History
Bridgenet Solutions Sdn BhdKuala Lumpur
Operation Manager (Honda Malaysia Sdn Bhd)
12.2021 - Current
Job overview
- Set, enforced, and optimized internal policies to maintain responsiveness to client's demands.
- Supervised 7 resident technicians/engineers and communicate with L2 support in order to smooth client's operation.
- Accomplished multiple tasks provide by client within established timeframes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Successfully manage several projects; Core switch replacement, Dell Host replacement, Datacenter Air-condition unit replacement, network switch replacement.
- Provide performance monthly report to client.
- Need to attend an incident and provide details reports to client's mentioning root cause and provide a workaround.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help client to smooth the operations.
- Identified and resolved unauthorized, unsafe, or ineffective practices at client's places.
- Developed and maintained relationships with client's external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management via bi-weekly meeting.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted in recruiting, hiring and training of team members.
Bridgenet Solutions Sdn BhdKuala Lumpur
Resident Engineer (Honda Malaysia)
09.2017 - 11.2021
Job overview
- Interacted with state and local agencies concerning compliance with codes and regulations.
- Managed over 150 network switches inside client premise including 5 of its branches
- Monitor and troubleshoot on stakeholder network infrastructure
- Conducted material tests and analysis using network equipment and tools.
- Communicated with staff teams, creating schedules and recommending employees for promotions.
- Designed utilities and facilities for datacenter construction projects.
- Wrote reports, kept thorough field notes and logged daily activities.
- Analyzed and interpreted customer requirements to develop better network solutions.
- Collaborated with other departments to facilitate successful project completion.
Malacca Securities Sdn BhdMelaka Tengah
IT Executive
09.2014 - 09.2017
Job overview
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Configured and implemented IT initiatives to produce measurable business value.
- Guided testing process and validation for major software releases.
- Handling 50 users in order to maintain their desktop and network are in good condition.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Determined best methods for IT to support key business objectives.
- Built IT infrastructure to support key business strategies and evolving processes.
- Polled department heads to assess current and projected IT needs.
- Created long-range IT plan to support projected growth and requirements for added capacity.
Cuscapi (M) Sdn BhdSubang
System Engineer
04.2013 - 08.2014
Job overview
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Managed key information technology and compliance programs for proactive risk management.
- Maintaining Transight POS system for more than 50 F&B branches
- Developed and maintained policies to control information technology and security for F&B operations.
- Assisted clients with resolving network problems at premises
- Configured, tested and maintained point of sales and network equipment to achieve maximum performance.
- Checked for accuracy and functionality during implementation of new systems.
- Delivered helpdesk service and support to customers.
- Resolved issues and escalated problems with knowledgeable support and quality service
AT&T Worldwide Communication ServicesCyberjaya
Network Analyst
11.2011 - 03.2013
Job overview
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier 1 support to end users.
- Troubleshoot and maintained networking devices and infrastructure across enterprise.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Troubleshoot Cisco and Juniper series switches via remote
- Monitored system logs for all company computers and devices to maximize uptime.
- Monitored network hardware operations to evaluate proper configuration.
- Worked well in team setting, providing support and guidance.
- Managed over 100 customer calls per day and able to solve issue within SLA
Education
Universiti Teknikal Malaysia MelakaMelaka
Bachelor of Electronic And Computer Engineering from Electronic Computer
07.2007 - 10.2011
University Overview
- Final year project - completed by study an effect of lightning to wireless mesh network. Successfully setup a wireless mesh network that covered our faculty by using 5 AP
- Publish a research paper - Analysis of Lightning-induced Transient in 2.4 GHz Wireless Communication System - follow IEEE standard
- Silver Award INOTEK 2011 (UTeM) Industry Award INOTEK 2011 (UTeM)
- 2nd Runner up Broadband & Multimedia System Category INOTEK 2011 (UTeM)
Skills
Change Management
undefinedAdditional Information
Additional Information
Community Services
1. Giving a Career Talk for Bachelor Electronic Engineering students at Universiti Teknikal Malaysia Melaka (UTeM) for year 2018,2019 and 2023.
2. Admin of motorcycle group MT07 Malaysia – managing event.
3. External Jury for INOTEK event at Universiti Teknikal Malaysia Melaka (UTeM)
4. External Jury for Final Year Project Exhibition at UITM
Certification
ITIL4 Certified
Timeline
ITIL4 Certified
05-2022
Operation Manager (Honda Malaysia Sdn Bhd)
Bridgenet Solutions Sdn Bhd
12.2021 - Current
Resident Engineer (Honda Malaysia)
Bridgenet Solutions Sdn Bhd
09.2017 - 11.2021
IT Executive
Malacca Securities Sdn Bhd
09.2014 - 09.2017
System Engineer
Cuscapi (M) Sdn Bhd
04.2013 - 08.2014
Network Analyst
AT&T Worldwide Communication Services
11.2011 - 03.2013
Universiti Teknikal Malaysia Melaka
Bachelor of Electronic And Computer Engineering from Electronic Computer
07.2007 - 10.2011
Similar Profiles
Tan Jeng BangTan Jeng Bang
Auditor (Full-Time) at Global Professional Solutions Sdn Bhd (Zhonghui Anda (KL) Sdn Bhd)Auditor (Full-Time) at Global Professional Solutions Sdn Bhd (Zhonghui Anda (KL) Sdn Bhd)
CHEW YEE LUNCHEW YEE LUN
Business Change Manager at DSV Solutions (DC) Sdn Bhd (F.K.A. Agility Logistics Sdn Bhd)Business Change Manager at DSV Solutions (DC) Sdn Bhd (F.K.A. Agility Logistics Sdn Bhd)
Yuvaraj Pillai A/L ManiamYuvaraj Pillai A/L Maniam
Manager at Infostaq Solutions (M) Sdn Bhd Formally known as Blue Star Infostack (M) Sdn BhdManager at Infostaq Solutions (M) Sdn Bhd Formally known as Blue Star Infostack (M) Sdn Bhd