Summary
Overview
Work History
Education
Skills
Timeline
Generic
MARDHIAH BINTI MOKHTAR

MARDHIAH BINTI MOKHTAR

Pembantu Tadbir
Kuantan

Summary

Friendly Receptionist at YP Advanced Skills with 3 years of experience in handling phone system, welcoming visitor and skills in multi-line phone. Having strong communication and interpersonal skills for providing superior customer service. Works to keep increase customer satisfaction with every phone call.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Pembantu Tadbir, (Receptionist)

YP Advanced Skills, Kubang Buaya
08.2021 - Current
  • Implemented good services for customer to ensure customer satisfaction
  • Easy going and having good bonding with other workers.
  • Managing customer by giving them comfortable facilities and always make sure customer satisfaction
  • Handling customer data.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying and scanning

Internship Student

Kolej Yayasan Pahang Advanced Skills, Kubang Buaya
03.2021 - 08.2021
  • Make phone call, inbound and outbound
  • Developed professional skills through hands-on experiences and effective communication.
  • Sort out documentation and learning how to filing

Education

Science Streme

SMK Pelindung
Kuantan, Malaysia
12.2017

Science PST (Module II)

Pahang Matriculation College (KMPh)
Kuantan, Malaysia
08.2018

BBA - Bachelor of Customer Service Management (HON.)

University Technology Mara (UiTM)C
Shah Alam, Malaysia
09.2021

Skills

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Timeline

Pembantu Tadbir, (Receptionist)

YP Advanced Skills, Kubang Buaya
08.2021 - Current

Internship Student

Kolej Yayasan Pahang Advanced Skills, Kubang Buaya
03.2021 - 08.2021

Science Streme

SMK Pelindung

Science PST (Module II)

Pahang Matriculation College (KMPh)

BBA - Bachelor of Customer Service Management (HON.)

University Technology Mara (UiTM)C

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