MALANI THANA PALAN
Kuala Lumpur
Summary
Good in communication skill and computer skill. Proactive, willing to learn new and challenging tasks. Self-motivated, confident and able to perform under pressure. Able to work independently and able to adapt to the environment changes. Able to work in a team with maximum supervision.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Customer Service Executive
Envo Bpo Service Sdn Bhd (Tumi)
11.2022 - Current
- Acknowledging and resolving customer complains
- Ensuring customer satisfaction and providing professional customer support
- Resolving customer inquiries with live chat, emails and calls and escalated to clients.
Customer Service Professional
Srg Asia Pacific Sdn Bhd
09.2021 - 10.2022
- Handling incoming call inquiries and providing solutions to the customer
- Convenient customer to do sales prepaid to postpaid hotlink customer.
Administration
Compumed Service Sdn Bhd
10.2019 - 05.2021
- Third party medical benefits and outpatient and inpatient with guarantee letter
- Discharge patient and enquiries about medical benefits.
Recovery Officer
Glofinx Asset Management Sdn Bhd
10.2018 - 09.2019
- Collection overdue customer credit card, house loan and car loans
- Keep tracking outstanding debts and plans course of actions
- Recover owed money and updated account status and database regularly.
Administration (General)
Green Look Management Sdn Bhd
04.2018 - 09.2018
- Preparing, organizing and storing information and digital form dealing
- Inquiries on the phone calls and emails and managing diaries
- Scheduling meetings and delivery post.
Recovery Officer
P&A Smart Solutions Sdn Bhd
06.2016 - 01.2018
- Collect overdue from customer credit card and house loan and car loans
- Keep tracking outstanding debts and plans course of action to recovery owed money
- Update account status and database and regularly
- ( panel ocbc bank,maybank and ambank )
Recovery Officer
Grab Customer Service Sdn Bhd
01.2016 - 04.2016
- Answer incoming call from customer answer inquiries and questions
- Provide information and about booking grab services and identifying
- Assessing customer and drives needs to achieve satisfaction.
Customer Service Officer
Telekom Malaysia
11.2013 - 11.2015
- Answer incoming call from inquiries about outstanding billings
- Collect overdue customers and responsible for resolving overdue bill and assist customer with complaints and inquiries about service.
Purchasing Data
Micro Perccision Machinery SDN
02.2012 - 03.2013
- Update daily attendance in to the system and maintain related records, Filing tax reports and voluntary deduction reports and processing
- Involuntary deductions such as levies and garnishment prepared
- Accounting transactions and documenting and updating Procedures and preparing special report for management.
Education
Associate of Arts - SPM
Sekolah Menengah Kebangsaan Jalan Bukit, Kajang
Kajang, Selangor, Malaysia 01.2008 - 12.2024
Educational Background
Lower secondary evaluation (PMR), 2006, Malaysia certificate of education (SPM), 2008, Microsoft Words, Microsoft excel ,Microsoft Power Point & publisher
Miscellaneous
Public Transport, MYR 3900, Prior to 1 month notice.
Timeline
Customer Service Executive
Envo Bpo Service Sdn Bhd (Tumi)
11.2022 - Current
Customer Service Professional
Srg Asia Pacific Sdn Bhd
09.2021 - 10.2022
Administration
Compumed Service Sdn Bhd
10.2019 - 05.2021
Recovery Officer
Glofinx Asset Management Sdn Bhd
10.2018 - 09.2019
Administration (General)
Green Look Management Sdn Bhd
04.2018 - 09.2018
Recovery Officer
P&A Smart Solutions Sdn Bhd
06.2016 - 01.2018
Recovery Officer
Grab Customer Service Sdn Bhd
01.2016 - 04.2016
Customer Service Officer
Telekom Malaysia
11.2013 - 11.2015
Purchasing Data
Micro Perccision Machinery SDN
02.2012 - 03.2013
Associate of Arts - SPM
Sekolah Menengah Kebangsaan Jalan Bukit, Kajang
01.2008 - 12.2024
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