Lynn Heng
Summary
Dedicated and results-driven professional with over 5 years of experience in sales support, deal execution, and customer relationship management within leading multinational technology companies. Proven expertise in end-to-end deal operational processes, contract management, and compliance adherence. Adept at fostering cross-functional collaboration to drive sales efficiency and customer satisfaction. Seeking to leverage the skills and expertise as a Global Business/ Sales Support Specialist.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
7
7
Certifications
4
4
Languages
Work History
Services Sales Support Transaction / Inside Sales Support Representative
Lenovo
11.2021 - Current
- Supported sales in Global Customer Account, ANZ, Asian regions by overseeing the full customer satisfaction process, from opportunity-to-order to order-to-cash, with tailored service solutions.
Shared Service Center Representative
Cochlear
10.2017 - 10.2021
- Collaborated with the Shared Customer Operations Group Lead and Manager to optimize processes and enhance customer experience across global Cochlear Shared Service Centers in EMEA, Asian countries, and ANZ, ensuring a unified and streamlined approach.
Professional Fulfilment
IBM
12.2015 - 09.2017
- Supervised the complete life-cycle of contract auditing, order processing, inventory management, and initial contract drafting, all while cultivating robust client partnerships to elevate satisfaction and drive sales efficiency.
Education
Bachelor of Laws (Hons) -
University of Hertfordshire
United Kingdom 01.2020 - 07.2023
Diploma in Graphic Design -
Dasein Academy of Art
Malaysia 03.2009 - 10.2012
Commercial Law -
University of London
United Kingdom 01.2020 - 09.2021
Skills
Project, Contract & Order Management
Customer Relations & Sales Support
Data & Documentation Management
Cross-functional collaboration & Communication
Process Enhancement & Problem Resolution
Analytical & Interpersonal Competence
Legal Acumen & Compliance
Customer Satisfaction
Escalation Handling
Teamwork and Collaboration
Customer Service
Problem-Solving
Project Management
Contract Management
Stakeholder Management
Websites
Eligibility
Eligible to work in Germany without the need for employer sponsorship due to possession of a German Spouse Visa, ensuring long-term residency and work authorization flexibility.
Certification
New Project Manager Essentials by Lenovo
Software Programs
- Microsoft Word / Excel / Powerpoint / OneNote / Teams / Outlook
- Salesforce
- Sharepoint
- Oracle
- SAP Ariba / ERP / CRM
- Microsoft Dynamics 365
- Google Spreadsheet
- Adobe Acrobat / Illustrator / Photoshop / InDesign / Lightroom
Timeline
Services Sales Support Transaction / Inside Sales Support Representative
Lenovo
11.2021 - Current
Bachelor of Laws (Hons) -
University of Hertfordshire
01.2020 - 07.2023
Commercial Law -
University of London
01.2020 - 09.2021
Shared Service Center Representative
Cochlear
10.2017 - 10.2021
Professional Fulfilment
IBM
12.2015 - 09.2017
Diploma in Graphic Design -
Dasein Academy of Art
03.2009 - 10.2012
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