Lu Thi Lan

• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Developed working relationships with internal and external customers while assisting with account management duties.

In/out unit, spare part in system

Repair spare part

Report

• Evaluated components and final products against quality standards and manufacturing specifications.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Communicated with production team members about quality issues.