NOR AZWANA BINTI ABD JABAR

- Act as the main point of contact for clients, managing daily communication and resolving shipment-related inquiries efficiently.
- Coordinate and monitor import and export shipments to ensure on-time delivery and compliance with customer requirements.
- Carrying out e-commerce deliveries.
- Prepare, verify, and process shipment documents including delivery orders, invoices, and customs declarations.
- Track all shipments and provide regular status updates to clients and internal teams.
- Collaborate with warehouse, transport, and customs departments to ensure smooth logistics operations.
- Generate monthly performance and activity reports for management and clients.
- Assist in resolving discrepancies and managing customer complaints to uphold service standards.

- Supported the export team by accurately inputting shipment data into logistics systems.
- Prepared PCO documents and coordinated with operations teams for timely processing.

- Managed inbound/outbound tally sheets, shipment planning, and container movement schedules.
- Worked closely with suppliers and internal finance departments to ensure accurate and timely cost submissions.

- Handled materials planning, manpower coordination, and maintenance scheduling.
- Communicated project updates to clients and ensured alignment with expectations.