Loganeswari Selvaraja
Global Support Executive
SEMENYIH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
GLOBAL SUPPORT EXECUTIVE
QI SERVICES SDN BHD
PETALING JAYA
07.2021 - Current
- Led recruitment and installation of leadership personnel in foreign positions, prioritizing cultural sensitivity and adaptability to encourage positive employee morale.
- Designed onboarding processes for foreign and domestic personnel, taking into account factors such as language barriers and cultural differences.
- Collaborated on linguistic proficiency testing parameters, designing minimum requirements to verify staff adequacy in required support languages.
- Drafted diagnostic and support scenario documentation, collaborating with junior managers to prioritize customer retention and satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Approved and terminated customer contracts upon request.
- Documented and detailed calls and complaints using call center's CRM database.
ADMIN EXECUTIVE
TACXSCOPE SERVICES
Bandar teknologi
01.2019 - 12.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Conducted research to assist with routine tasks and special projects.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Offered technical support and troubleshot issues to enhance office productivity.
- Collected data, input records and protected electronic files.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed and reviewed filing and office systems.
Education
DIPLOMA iN TOURISM MANAGEMENT -
POLYTECHNIC SULTAN IDRIS SHAH
SABAK BERNAM 12.2012 - 06.2015
DIPLOMA iN FASHION DESIGNING - DIPLOMA iN FASHION DESIGNING
LA'MODE FASHION ACADEMY
KAJANG SENTRAL 01.2017 - Current
CERTIFICATE iN ENGLISH LANGUAGE - ENGLISH COURSES
YMCA,KL
BRICKFIELDS 05.2019 - 12.2019
Skills
Complaint resolution
Administrative support
Recordkeeping strengths
Creative problem solving
Shipping procedures understanding
Call center operations
CRM Systems
Problem-solving
Training development aptitude
Timeline
GLOBAL SUPPORT EXECUTIVE
QI SERVICES SDN BHD
07.2021 - Current
CERTIFICATE iN ENGLISH LANGUAGE - ENGLISH COURSES
YMCA,KL
05.2019 - 12.2019
ADMIN EXECUTIVE
TACXSCOPE SERVICES
01.2019 - 12.2020
DIPLOMA iN FASHION DESIGNING - DIPLOMA iN FASHION DESIGNING
LA'MODE FASHION ACADEMY
01.2017 - Current
DIPLOMA iN TOURISM MANAGEMENT -
POLYTECHNIC SULTAN IDRIS SHAH
12.2012 - 06.2015