Azizul Hakim Bin Zulkifli
Kajang
Summary
With over 11 years of experience as a Global Support Executive, I have developed exceptional communication and interpersonal skills. Thriving in high-pressure environments, I consistently meet deadlines. Known for creativity, organization, and self-discipline, I am a goal-oriented team player always eager to learn. My commitment to exceptional customer satisfaction is reflected in customizing operations to local cultures and regional needs. Willing to take on additional responsibilities to meet team goals, my strong organizational capabilities allow me to handle numerous projects simultaneously with accuracy. With effective task prioritization skills, I consistently meet deadlines and deliver results.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
Global Support Executive
HSBC Electronic Data Processing Malaysia (HDPM)
1 2013 - Current
- Approver for customer credit card application and income verification
- Process Private and Confidential Data with regards to customer financing application
- Verification of customer financing documentation integrity and validity to ensure legitimacy of documentation submitted
- To continuously provide high quality processing service to achieve maximum customer satisfaction within specified SLA’s.
- Responsible for relationship building and resolving customer inquiries in a professional manner
- Salary: RM 3,700
- Established strong relationships with key stakeholders, ensuring clear communication channels and prompt issue resolution.
- Designed and executed strategies to reduce time-to-resolution for critical support incidents.
- Continuously assessed team performance against established KPIs, implementing targeted interventions to address any areas requiring improvement.
Sales Executive
RHB Bank
01.2011 - 01.2012
- Conducting market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through calling and networking
- Selling product eg
- Debit card, personal loan, ASB loan, insurance
- Prepare all customer documents to be scan in the system
- Follow up on customers
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Salary: RM 1,700 (Basic)
Supervisor
Nikom Global M Sdn Bhd
01.2010 - 01.2011
- Giving an excellent work environment and leadership among others.
- Provide skill and opinions support in certain areas to supervisor.
- Assist on preparing report to management.
- Checking goods and products to be loaded for import and export.
- Verify receipts and documents regarding goods to be send to customers.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Salary: RM 1,200
Education
Diploma - Office Systems Management
UiTM
Selangor 11.2007 - 05.2010
Skills
Microsoft Office Suites
Good communication skills
Interpersonal skills
Ability to work under pressure
Ability to meet deadlines
Self-disciplined
Team player
Problem-solving abilities
Team motivation
Multitasking
Problem-solving aptitude
References
- Mr Muhammad Hafizuddin Bin Azmi, 013-6372016 / 03-83152000 ext:83190, Manager, HSBC BANK CYBERJAYA
- Mdm Nurul Salizawatee Binti Mahpar, 03-32584887 / 013-2818081, Lecturer
Personal Information
- IC Number: 891005-10-5293
- Age: 35
- Expected Salary: RM 4,500 (Negotiable)
- Date of Birth: 10/05/89
- Gender: Male
- Nationality: Malaysian
Timeline
Sales Executive
RHB Bank
01.2011 - 01.2012
Supervisor
Nikom Global M Sdn Bhd
01.2010 - 01.2011
Diploma - Office Systems Management
UiTM
11.2007 - 05.2010
Global Support Executive
HSBC Electronic Data Processing Malaysia (HDPM)
1 2013 - Current
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