Lim Seng Eik
Kota Bharu,Kelantan
Summary
Dynamic customer service professional with a proven track record at Divinetrinity, adept at resolving complaints with empathy and enhancing customer satisfaction. Skilled in inbound call management and data entry, I excel in high-pressure environments, fostering strong client relationships and driving sales through effective service recommendations.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service Officer
Divinetrinity
01.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Man
Apm One Service
01.2023 - 12.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Promoted and up-sold products and services to meet needs of customers.
Sales Runner
Hao Shun Trading
05.2017 - 12.2022
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Provided excellent customer service while meeting challenging time goals.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.
Education
High School Diploma - Buisness
SMKC Chung Cheng
Kelantan01.2011
Skills
Customer support
Timeline
Customer Service Officer
Divinetrinity
01.2024 - 01.2025
Sales Man
Apm One Service
01.2023 - 12.2023
Sales Runner
Hao Shun Trading
05.2017 - 12.2022
High School Diploma - Buisness
SMKC Chung Cheng
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