LIAW YEE LIANG
Computer Engineer
Lawas
Summary
I am an individual eager to embark on a new and dynamic career journey within a forward-thinking organization. I am keen to leverage my technical expertise and capabilities in the realm of information technology, while remaining open to continuous learning and growth opportunities.
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Technical Support Engineer
Titanicom Tech Sdn Bhd
06.2024 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Global Service for inspur customer. provide assistance for onsite engineer.
- Take care of SLA and ticketing system.
- Attend onsite ticket and solve all the issue.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Performed root cause analysis of reported issues to enact corrections.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.
- Diagnosed and troubleshot hardware, software and network issues.
SMALL BUSINESS OWNER
LG CAFE
1 2022 - Current
- Keeping track of finances and accounting
- Ensuring outstanding customer service
- Staffing and management
Computer Engineer
ASPEED INFOTECH PTE LTD
01.2019 - 01.2022
- Station in Singapore Management University as a Service Desk Officer to Perform level 1 and level 2 support by ticket system, face to face and phone assistance for lecturers & students
- Provide Quotation upon customer request & follow up with customer
- IT solution
- Set up new computer
- Trained interns from ITE College
- Enhanced server reliability by conducting thorough hardware and software maintenance tasks.
- Participated in capacity planning initiatives to ensure adequate resources were available to meet growing demands on the data center infrastructure.
- Maintained a high level of availability for all systems by addressing incidents quickly through effective root cause analysis and incident management processes.
- Improved system performance with regular firmware upgrades and patches for servers, switches, and other equipment.
- Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints.
- Assisted in the planning and execution of data center migrations, ensuring minimal disruption to end users.
- Responded promptly to emergency situations, minimizing potential impacts on business continuity and customer satisfaction.
- Worked collaboratively with vendors to resolve hardware or software issues expeditiously while minimizing disruptions to ongoing operations within the facility.
- Installed and managed structured cabling infrastructure.
- Identified and reported problem devices and replaced defective parts.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Dressed and labeled cables for easy identification and traceability.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Provided training and mentorship to junior engineers on best practices in data center management.
- Maintained a high level of availability for mission-critical applications through proactive monitoring of system health indicators.
Design Consultant
NORTHWEST INTERIOR DESIGN PTE LTD
01.2018 - 01.2019
- Preparing and drawing plans for each client's unique space
- Conducted research and prepared reports on various topics related to the company's operations and industry trends
- Meeting with clients regarding budgetary details, design requirements and project completion timelines
Education
Diploma - Information Technology
Erican College
01.2014 - 01.2016
SPM & PMR - undefined
SMK Lawas
01.2009 - 01.2013
Skills
Software and hardware installing
Network troubleshooting
Helpdesk support
Basic networking
Data center networking
Configuration
Time Management
Ability to work independently
Teamwork
Willingness to learn
Ability to work in a fast-paced environment
Problem-solving
Fast Learner
Hardware troubleshooting
Backup and recovery
Advanced analytics
Technology leadership work streams
Problem-solving abilities
Multitasking
Time management abilities
Critical Thinking
Team building
Server maintenance
Project Management
Accomplishments
- 10/23/15, "Interconnecting Cisco Network Devices Part 1"
- 10/19/15, Certification Of Completion MSC Malaysia EPP3TDDC Training 2015
- 01/01/15, "Skills Evaluation Certificate (K)" Precast Concrete Component Erection
References
WILL BE PROVIDED UPON REQUEST.
Timeline
Technical Support Engineer
Titanicom Tech Sdn Bhd
06.2024 - Current
Computer Engineer
ASPEED INFOTECH PTE LTD
01.2019 - 01.2022
Design Consultant
NORTHWEST INTERIOR DESIGN PTE LTD
01.2018 - 01.2019
Diploma - Information Technology
Erican College
01.2014 - 01.2016
SPM & PMR - undefined
SMK Lawas
01.2009 - 01.2013
SMALL BUSINESS OWNER
LG CAFE
1 2022 - Current
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