Chen Siang Tan

-Responsible for post-sales service of products such as servers and networks. This includes addressing and resolving technical issues for customers, such as troubleshooting equipment faults, replacing components, and making configuration adjustments.

-Promptly report any anomalies in the technical process to department heads, customer managers, and other relevant personnel for issue escalation.

-Fulfil various service implementation-related tasks, such as documentation completion and spare parts management, following prescribed procedural guidelines.

-Assist the supply chain department in managing local logistics and warehousing in the region.

-Organize and compile operational data related to maintenance work as per the company's requirements.

-Improve issues encountered during service implementation

according to the company's service quality management Key

Performance Indicators (KPI) requirements and performance.

-Accomplish other work tasks related to operations and maintenance services assigned by the company.

-Standby on-call first-level contact and incident resolution for customers and escalates major incidents as appropriate

-Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval

-Urgent onsite support when it is required within 4 hours for the highest SLA response

-Troubleshooting, diagnosing and resolving hardware, software, network and system problems

-Replacing faulty network hardware components during the day and night

-Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters

-Accurately document incident and service requests within the service management platform

-Assist in purchase and inventory in and out of all technology equipment or spares parts

-Evaluate current configuration and processes and develop documentation and SOP’s

-If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process

-Helps develop, document, communicate and enforce end user and networking policies

-Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report

• Inventory Management, maintaining accurate inventory records
• Receive incoming and deliver the outgoing Shipments, receive the goods, identify it. Arrange transportation and coordinate with logistics partner.
• Warehouse Organization, Developing and implementing efficient storage
• Quality Control, ensuring that goods received and dispatched meet quality standards
• Equipment and Facility Management, overseeing the maintenance and upkeep of warehouse equipment
• Health and Safety Compliance, implementing and enforcing safety protocols and procedures to ensure a safe working environment
• Lead team to done the job, lead overseas team to done their job, provide solution when team meet problem.
• Deal with customer, deal with overseas customer to fulfill their requirement.
• Cost control, control the cost, make sure won't over budget and try to find a new and low cost vendor.
• Data Analysis and Reporting, Analyzing warehouse data, such as inventory levels, order volumes, and operational metrics, to identify trends, make informed decisions, and generate reports for management

• Data Entry and Reporting
• Warehouse Organization
• Assisting with Inventory Management
• Learn about overseas team management
• Learn about how to deal with customer
• Learning Safety Procedures
• Supporting Equipment and Facility Management
• Order Fulfillment

• Have served as IT Support, Programmer during internship period
• Learn how to solve error about the software, repair hardware component, business trip with boss for repair, maintain, and install CCTV.