KIRANPREET KAUR
Marketing Executive
Selayang
Summary
Dynamic Marketing Executive with a strong academic background and hands-on internship experience, seeking a position in the marketing department to leverage my skills in creating and implementing innovative digital strategies. I am committed to increasing brand awareness and developing customer-centric communication initiatives while collaborating effectively across departments to meet marketing design and digital requirements.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Marketing Executive (3 Month - Contract)
delhi Royale
08.2024 - 10.2024
- Created captivating content to engage target audiences and implemented promotion strategies
- Utilized Google Analytics to analyze data and optimize digital marketing strategies, managing offline marketing efforts like event planning and print advertising
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
Internship
The Bao Guys
01.2024 - 05.2024
- Planned and executed events, handling logistics and on-site management, contributed creative ideas in brainstorming sessions
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Customer Service Representative
Shopee
Kuala Lumpur, Kuala Lumpur
10.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Managed approximately 150 incoming calls, per day from buyers and sellers.
Internship
Retro Event Creation
Kuala Lumpur, Kuala Lumpur
06.2020 - 08.2020
- Contributed to various facets of event planning and execution, assisting in logistics, vendor coordination, and on-site management
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor - Communication (Hons)
UNITAR International University
Kelana Jaya, Selangor, Malaysia 05.2021 - 11.2024
Diploma - Mass Communication
ERICAN College
Kuala Lumpur, Malaysia 05.2018 - 05.2020
Skills
- Microsoft Office (Word, Excel, Power Point)
- Canva & Capcut
- Marketing plan development
- Social media engagement
- Campaign planning
- Strategic thinker
- Media planning
- Team collaboration
Timeline
Marketing Executive (3 Month - Contract)
delhi Royale
08.2024 - 10.2024
Internship
The Bao Guys
01.2024 - 05.2024
Bachelor - Communication (Hons)
UNITAR International University
05.2021 - 11.2024
Customer Service Representative
Shopee
10.2020 - 08.2021
Internship
Retro Event Creation
06.2020 - 08.2020
Diploma - Mass Communication
ERICAN College
05.2018 - 05.2020
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