Summary
Overview
Work History
Education
Skills
Timeline
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KIRANPREET KAUR

KIRANPREET KAUR

Marketing Executive
Selayang

Summary

Dynamic Marketing Executive with a strong academic background and hands-on internship experience, seeking a position in the marketing department to leverage my skills in creating and implementing innovative digital strategies. I am committed to increasing brand awareness and developing customer-centric communication initiatives while collaborating effectively across departments to meet marketing design and digital requirements.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Marketing Executive (3 Month - Contract)

delhi Royale
08.2024 - 10.2024
  • Created captivating content to engage target audiences and implemented promotion strategies
  • Utilized Google Analytics to analyze data and optimize digital marketing strategies, managing offline marketing efforts like event planning and print advertising
  • Planned and executed events and marketing programs to increase qualified leads.
  • Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
  • Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
  • Developed and implemented targeted digital strategy to improve business performance.

Internship

The Bao Guys
01.2024 - 05.2024
  • Planned and executed events, handling logistics and on-site management, contributed creative ideas in brainstorming sessions
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Customer Service Representative

Shopee
Kuala Lumpur, Kuala Lumpur
10.2020 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Managed approximately 150 incoming calls, per day from buyers and sellers.

Internship

Retro Event Creation
Kuala Lumpur, Kuala Lumpur
06.2020 - 08.2020
  • Contributed to various facets of event planning and execution, assisting in logistics, vendor coordination, and on-site management
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Prepared project presentations and reports to assist senior staff.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Education

Bachelor - Communication (Hons)

UNITAR International University
Kelana Jaya, Selangor, Malaysia
05.2021 - 11.2024

Diploma - Mass Communication

ERICAN College
Kuala Lumpur, Malaysia
05.2018 - 05.2020

Skills

  • Microsoft Office (Word, Excel, Power Point)

  • Canva & Capcut

  • Marketing plan development

  • Social media engagement

  • Campaign planning

  • Strategic thinker

  • Media planning

  • Team collaboration

Timeline

Marketing Executive (3 Month - Contract)

delhi Royale
08.2024 - 10.2024

Internship

The Bao Guys
01.2024 - 05.2024

Bachelor - Communication (Hons)

UNITAR International University
05.2021 - 11.2024

Customer Service Representative

Shopee
10.2020 - 08.2021

Internship

Retro Event Creation
06.2020 - 08.2020

Diploma - Mass Communication

ERICAN College
05.2018 - 05.2020

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KIRANPREET KAURMarketing Executive