Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kimberly Adelantar Lascano

Kimberly Adelantar Lascano

Kuala Lumpur

Summary

Account Specialist experienced in delivering customer support through effective communication and problem-solving. Enhanced client trust and satisfaction by maintaining accurate records for compliance and verification while collaborating with teams to resolve complex issues. Focused on fostering a positive customer experience and contributing to team success through proactive engagement and relationship management.

Overview

8
8
years of professional experience

Work History

Account Specialist

TDCX (MY) Sdn Bhd.
Level 7, Menara TH 1 Sentral Kuala Lumpur, Malaysia
12.2024 - Current
  • Update customer information records to ensure accurate and accessible data.
  • Monitor regulatory compliance and verification processes to uphold standards.

Account Specialist

IQOR
Iloilo City, Philippines
01.2024 - 12.2024
  • Assist customer information, billing inquiries, service activation, plan upgrades and troubleshooting network or device issues.
  • Escalate complex issues to the appropriate department when necessary.

Customer Service Representative

Sagility Bridgetowne
Pasig City, Manila, Philippines
01.2023 - 01.2024
  • Provide information about healthcare services, insurance coverage, billing and appointment scheduling.
  • Handled patient inquiries via phone.

Senior Associate Ops

WNS GLOBAL SERVICE
Iloilo City, Philippines
12.2018 - 01.2023
  • Assist customers with flight, hotel, car rental and vacation package bookings via phone call and email.
  • Handle customers' concerns regarding delayed flights, lost bookings, or payment issues in a professional manner.

Education

Bachelor of Science in Agriculture - Major in Animal Science

West Visayas State University
Inca Lambunao, Iloilo
05-2018

Skills

  • Adaptability
  • Communication and Problem Solving
  • Time management
  • Customer relationship management
  • Regulatory compliance
  • Leadership
  • Collaboration

Timeline

Account Specialist

TDCX (MY) Sdn Bhd.
12.2024 - Current

Account Specialist

IQOR
01.2024 - 12.2024

Customer Service Representative

Sagility Bridgetowne
01.2023 - 01.2024

Senior Associate Ops

WNS GLOBAL SERVICE
12.2018 - 01.2023

Bachelor of Science in Agriculture - Major in Animal Science

West Visayas State University
Kimberly Adelantar Lascano