Khor Wei Woon
Program Manager
Subang Jaya
Summary
Program Manager with 15+ years of experience in program and project management within global sales operations, channel marketing, and partner enablement in the tech industry. Certified Scrum Product Owner (CSPO) known for developing and executing strategic initiatives that drive revenue growth and enhance partner ecosystems. Strong expertise in cross-functional leadership, budget management, and process optimization. Highly skilled in building client relationships, managing complex projects, and delivering measurable outcomes. Adept at aligning program goals with business objectives and driving continuous improvement.
Overview
2025
2025
years of professional experience
1998
1998
years of post-secondary education
2
2
Certifications
Work History
APJ Program Manager
Channel Assist Inc.
1 2023 - Current
- Responsible for strategic management and rollout of HP Curiocity program across APJ, coordinating with worldwide HP teams to ensure successful deployment and program alignment with client goals
- Led APJ deployment of the HP Curiocity program, creating project plans, timelines, and resource allocations to align with global standards and meet regional needs
- Developed trusted client relationships, driving program adoption and retention by acting as a primary liaison and escalation point for regional issues
- Collaborated with global sales, technology, and professional service teams to ensure seamless deployment and an exceptional customer experience
- Oversaw project budgets, change management, and communication strategies to streamline the transition and enhance stakeholder engagement
- Successfully deployed HP Curiocity across 7 countries, onboarding over 1,300 sales reps in two years; regularly provided updates to senior leadership, ensuring alignment with global objectives
Regional Process and Work Transition Specialist
Cargill Holdings (Malaysia) Sdn. Bhd
04.2021 - 12.2022
- Led project management for cross-border transformation and standardization initiatives within the Global Trade Compliance team, driving successful regional process transitions and centralization
- Spearheaded and managed multiple cross-border transformation projects involving diverse business divisions and logistics providers, achieving a seamless transition of compliance activities to Malaysia’s center of excellence
- Developed, managed, and maintained detailed process documentation and playbooks, establishing standardized procedures to enhance trade compliance efficiency across the APJ region
- Defined project scope, objectives, timelines, and milestones to coordinate phased transitions across regions
- Created risk management plans to anticipate and address potential challenges, ensuring project goals were met on time
- Led the transition of compliance functions with a focus on change management, ensuring alignment with global standards while adapting procedures to meet specific local regulations, which minimized disruption and supported regulatory adherence
- Collaborated closely with global and regional teams—including IT, legal departments, and external providers—to ensure strategic alignment, secure buy-in, and effectively manage project dependencies, timelines, and resource allocations
- Proactively identified potential risks related to organizational changes, system upgrades, and regulatory shifts
- Developed and implemented mitigation strategies, leading to improved operational resilience and streamlined compliance functions
- Delivered regular status reports and project updates to stakeholders, providing transparent insight into project progress, risks, and accomplishments to maintain alignment and support data-driven decision-making
- Successfully centralized and standardized cross-border compliance activities to Malaysia’s centre of excellence, resulting in increased operational efficiency, reduced compliance risks, and enhanced alignment with global regulatory standards
- Prepared detailed reports outlining the results of completed transitions, highlighting successes and opportunities for improvement.
Global Process and Capabilities Manager
HEWLETT PACKARD ENTERPRISE (HPE)
08.2015 - 10.2020
- Managed global channel data management processes, driving data quality and operational excellence across the organization
- Led the project management efforts for a global standardization initiative focused on developing a centralized data collection platform for Channel Data Management, significantly improving data accuracy and accessibility
- Spearheaded the APJ change and communication strategy for internal stakeholders and 120 channel partners, effectively managing change initiatives to foster buy-in and ensure seamless transitions
- Served as the Worldwide Channel Data Management UAT Lead for the Single ERP project (SAP HANA migration), successfully coordinating user acceptance testing to prepare over 500 channel partners for system integration and functionality
- Supervised a team of 15 testers, expertly managing scope documentation and maintaining alignment with project goals
- Collaborated with cross-functional teams and external integrators to ensure comprehensive testing and implementation of new processes
- Demonstrated strong leadership in the global standardization and simplification of channel data submission templates and processes, enhancing operational efficiency and consistency across regions
- Implemented performance metrics to evaluate data management processes, driving continuous improvement initiatives and ensuring alignment with best practices
- Successfully delivered outsourced and standardized data collection platform and streamlined processes, resulting in improved data quality, enhanced operational efficiencies, and stronger partnerships with channel stakeholders
APJ Process and Capabilities Manager
HEWLETT-PACKARD Corporation (M) Sdn Bhd
08.2010 - 07.2015
- Supported 120 APJ channel partners by ensuring data submission accuracy and timely resolution of issues
- Led the APJ Channel Data Management Audit and Consequence Management initiative, enhancing compliance and operational transparency
- Managed external vendors, including PricewaterhouseCoopers (PWC), to conduct comprehensive inventory audits for APJ partners, ensuring accuracy and adherence to corporate standards
- Served as the Project Manager for the successful strategization and deployment of HP’s company separation process across systems and partner management, ensuring minimal disruption to operations
- Provided critical business intelligence and reporting support to senior leadership and sales executives, enabling data-driven decision-making and strategic planning
- Successfully implemented the Special Pricing Eclipse Quote ID and Bundle ID submission processes for 120 APJ partners, improving operational efficiency and accuracy in pricing
Malaysia Operation Account Management
HEWLETT-PACKARD Multimedia Sdn Bhd
07.2008 - 07.2010
- Oversaw order management processes to ensure timely shipment and invoicing for Malaysia Direct and Indirect Value Orders
- Monitored the end-to-end order management process, ensuring on-time delivery and accuracy in shipment tracking
- Generated weekly and monthly status reports on orders, shipments, and invoices, providing insights for operational improvements
- Accurately calculated monthly sales compensation for Malaysia, ensuring timely and correct disbursements
Senior Program Executive
Mentor Media Ltd (Singapore)
12.2004 - 05.2008
- Served as the key contact for Hewlett-Packard’s fulfillment centers, managing supplier and freight forwarder relationships
- Managed daily operations, addressing open orders and backlogs to maintain service levels at HP’s fulfillment centers
- Led escalations and resolved operational issues promptly, ensuring minimal disruption to supply chain activities
- Successfully implemented the HP serial number label project and managed the carton box replacement center for HP shipments, enhancing operational efficiency
Senior Restaurant Manager
RE&S Enterprise Pte Ltd (Singapore)
08.1998 - 12.2003
- Managed full P&L responsibilities, business operations, and customer satisfaction for the restaurant
- Drove revenue growth, profitability, and adherence to quality standards across restaurant operations
- Enforced compliance with sanitation standards and safety regulations to ensure a safe dining environment
- Optimized operational processes for cost efficiency while maintaining high service quality
- Recruited, trained, and appraised staff, allocating performance bonuses to incentivize high-quality service
Education
Bachelor of Social Science (Honours) -
University Science Malaysia
Skills
Project Management
Personal Information
Nationality: Malaysian
Certification
CSM - Certified Scrum Master
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsWork from home optionHealthcare benefitsAccomplishments
- Supervised team of 2 staff members.
- Documented and resolved long over due backlogs which led to clearance of 5000+ claims.
- Collaborated with team of 10 in the development of HP Curiocity deployment.
- Used Trello and Smartsheet to develop tracking project progress and items.
- Documented playbook and processes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Process and Work Transition Specialist
Cargill Holdings (Malaysia) Sdn. Bhd
04.2021 - 12.2022
Global Process and Capabilities Manager
HEWLETT PACKARD ENTERPRISE (HPE)
08.2015 - 10.2020
APJ Process and Capabilities Manager
HEWLETT-PACKARD Corporation (M) Sdn Bhd
08.2010 - 07.2015
Malaysia Operation Account Management
HEWLETT-PACKARD Multimedia Sdn Bhd
07.2008 - 07.2010
Senior Program Executive
Mentor Media Ltd (Singapore)
12.2004 - 05.2008
Senior Restaurant Manager
RE&S Enterprise Pte Ltd (Singapore)
08.1998 - 12.2003
APJ Program Manager
Channel Assist Inc.
1 2023 - Current
Bachelor of Social Science (Honours) -
University Science Malaysia
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