KHAIRULYADI MAHADI
Petaling Jaya
Summary
To advance and excel in customer service and product delivery. To be the most resilient and robust person in handling customer rejection and to be the most trusted team player in the organization. To embody the company mission and vision by having the attitude of discipline humble and continuous learning attitude. Willing to learn from Failure and instill a never give up attitude. Having a strong believe in "For things to change, I must change first".
Overview
29
29
years of professional experience
Work History
Grab Driver
Grab Sdn Bhd
06.2018 - Current
- I am on flexible time self employment as an Ehailing Driver for Klang Valley area
Independent Product Distributor
Enagic Malaysia
02.2016 - Current
- I am providing Health Solutions and Product Service during my free time
Food Services
Laksaamana Damansara Utama
05.2018 - 06.2018
- Working on Food and Beverage Cafe operations and customer services
Sales Associate
Ikea Malaysia
10.2017 - 03.2018
- Worked on provide Sales support on Market Hall
- Worked IKEA Sales Systems and Sales inventory operations
Support Staff | Management Team
Autocurve Sdn Bhd
03.2016 - 03.2017
- Worked on MRT Sg Buloh Kajang Line on Electric Train (ET) Modifications
- Worked on ET doors swap replacement of Glass
- Worked on Team management and process reporting of work in progress reporting main contractor: Siemens
- Assisted on management of inventory and workflow arrangement on daily basis
- Successful delivered 20 trains for Door exchanged within 6 months
- Supported the company and communication and work resources management
IT Analyst
Celcom Axiata Berhad
06.2006 - 12.2015
- Managed task of problem solving and reporting of company performance on company various products (prepaid and postpaid)
- Worked in a limited resource to meet company deadline on report management
- Provide support to other company division on the resolution problem solving to meet expectation
IT Engineer
Total Health Information System
10.2005 - 05.2006
- Supported office automation and Email system for the office
- Installed software license for customer
- Worked on improvement of office network and plan system network for branch office
- Maintained office system equipment
Data Entry Clerk
IBM Malaysia
08.2005 - 09.2005
- Provided administrative work on data entry for the company regional ASEAN business operation
- Used SAP data formatting and tracking information on the system
Sales Assist Director
RH2 Knowledge Sdn Bhd
03.2005 - 07.2005
- Looked for customer within the financial sector for the need of e-learning solution
- Provided products demonstrations and follow-up to close deals
IT Oficer
International Tropical Fruit Network
10.2003 - 12.2004
- Maintained offices computers, networks and servers toward good work order
- Maintained and updated company database which consist of tropical fruit business information like marketing, agricultural knowledge and important player in the business
- Provided data mining activities on members of the industry
- Provided IT support during seminar and road shows
- Supported and updated Companys website
Sales Executive
Galaxy Automation Sdn Bhd
07.2002 - 09.2003
- Provided promotion and sale activity on a specific IT product
- Provided demo and support to potential customer
- Maintained sales quota and looking for new customers
- Prepared quotation and collecting purchase order from customer
Technical Support and Sales Executive
Ericsson (M) Sdn Bhd
05.1999 - 06.2002
- Marketed Data Communication to new account and key accounts
- Promoted - Ericsson solution to ISP on Modem Pool Solution
- Provided Support to Ericsson Mobility World initiative in promoting 3G
- Prepared Demonstrations terminal and supported for many product road shows
- Tested application of the wireless environment and post result on intranet
- Provided demonstrations of latest application to new customers and key account customers
IT Engineer
ARL Associates Sdn Bhd
10.1998 - 04.1999
- Provided IT support on Office and Electric Power Plant operation
- Maintained and help to prepare company Y2k Initial emergency response
- Supported for the new IT business division to do Service provider business
- Prepared the framework for Office LAN and WAN needs
System Engineer
Perwimas Telecommunication Sdn Bhd
10.1997 - 08.1998
- Provided IT support on Hardware and Software
- Worked in a team to provide web e-learning content
- Supported and maintain classroom LAN
- Provided Training Class for Company e-learning subjects
- Supported staff on IT for company program production
- Provided Ideas for video on demand for IT e-learning solution
Assistant System Administrator.
InterConnect Incorp.
08.1996 - 07.1997
- Ran Internet Service Provider (ISP) business for the downtown Oklahoma City and its surrounding area
- Provided Phone support for ISP subscriber
- Maintained Server like DNS, Radius Newsgroup, Mail and Web Server
- Maintained payment credit card server and collect subscription payment
- Provided on-site support for key customers
- Provided training to customers on how to use the company services
Education
Computer Science - General Business
University of Central Oklahoma
Edmond, Oklahoma05.1997
High School -
Sekolah Menengah King George V Seremban
Seremban, Negeri Sembilan12.1987
Skills
- Customer Assistance
- Technical Support
- Problem Solving
Languages
English
Malay
Personal Information
Date of Birth: 08/03/70
Timeline
Grab Driver
Grab Sdn Bhd
06.2018 - Current
Food Services
Laksaamana Damansara Utama
05.2018 - 06.2018
Sales Associate
Ikea Malaysia
10.2017 - 03.2018
Support Staff | Management Team
Autocurve Sdn Bhd
03.2016 - 03.2017
Independent Product Distributor
Enagic Malaysia
02.2016 - Current
IT Analyst
Celcom Axiata Berhad
06.2006 - 12.2015
IT Engineer
Total Health Information System
10.2005 - 05.2006
Data Entry Clerk
IBM Malaysia
08.2005 - 09.2005
Sales Assist Director
RH2 Knowledge Sdn Bhd
03.2005 - 07.2005
IT Oficer
International Tropical Fruit Network
10.2003 - 12.2004
Sales Executive
Galaxy Automation Sdn Bhd
07.2002 - 09.2003
Technical Support and Sales Executive
Ericsson (M) Sdn Bhd
05.1999 - 06.2002
IT Engineer
ARL Associates Sdn Bhd
10.1998 - 04.1999
System Engineer
Perwimas Telecommunication Sdn Bhd
10.1997 - 08.1998
Assistant System Administrator.
InterConnect Incorp.
08.1996 - 07.1997
High School -
Sekolah Menengah King George V Seremban
Computer Science - General Business
University of Central Oklahoma
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