Amirul Izan Akmal Bin Adnan Amirul
Multimedia
Kluang, Johor,01
Summary
Driven professional with a proven track record at Courts (M) Sdn Bhd, excelling in customer negotiations and achieving targets. Expert in Microsoft Office and adept in teamwork, consistently delivering results through effective communication and problem-solving skills. Demonstrates exceptional time management and flexibility, with a focus on surpassing goals and enhancing team productivity.
Overview
12
12
years of professional experience
Work History
Grab Driver
Grab Driver Centre Axis
Kuala Lumpur, Kuala Lumpur
05.2020 - Current
- Driving the vehicle in accordance with the rules of the road in urban / city environment and operation of grab to load and unload the vehicle.
- Complying with all legislation in line with driving hours and Working Time Directive.
- Ensure all safe working practices are followed, to maintain the safety of yourself and others.
- Complete site-based risk assessments.
- Carry out routine checks and maintaining plant.
- Keep the car clean & tidy.
- Adhere to Health and Safety Law and Policy.
Collections Associate
Courts (M) Sdn Bhd
Kuala Lumpur, Kuala Lumpur
09.2013 - 02.2020
- Represent Courts with enthusiasm and to promote the goods, services and the image of Courts with customers, staffs and associates.
- Provide a high level of customer care and service excellence at all times. Both directly to the customer and indirectly, to working colleagues.
- Used assertive telephone techniques by using the four main questioning types; open, closed, leading and probing giving two way dialogues to gather information and negotiate payment.
- Call and negotiate on repayment of arrears from Courts customers.
- Used vocal style techniques by understanding the different types of voice characteristics: pitch, inflection, control, tone, understandability, rate and enunciation giving substance to the actual words and phrases and therefore maximizing the collection process.
- Attempt a negotiation and repayment resolution with each customer within a 3 minutes timeframe by structuring the calls with a combination of questioning and listening techniques giving a maximum number of captured “promise to pay”.
- Work within a target based incentive scheme maximizing efficiency through tried and tested negotiation techniques giving excellent productivity and bonus results. To ensure daily, weekly and monthly Standard of Performance (S.O.P) are met. To support and assist in effective implementation of collection strategies. Achieve target set on a month – to – month basis i.e. RM amount collected, % PTP paid, % account paid, % installment and / or arrears paid that contribute to group achievements
Store Associate
RadioShack
Kuala Lumpur, Kuala Lumpur
07.2012 - 08.2013
- Welcoming and engaging with customers as they enter the store
- Assessing customers’ needs and suggesting solutions to their problems
- Working with cash registers and processing payments
- Setting and attaining sales goals
- Giving customers advice about sales and promotions
- Using upselling techniques to increase store sales
- Recommending the best products to customers
- Cleaning and restocking the store throughout the day, before opening and after closing
Education
High School Diploma -
KPTM - Kolej Poly-Tech MARA
Ipoh, Perak, Malaysia 04.2001 -
Skills
Time Management
Problem-Solving
Customer Service
Punctuality
Multitasking Abilities
Teamwork and Collaboration
Excellent Communication
Decision-Making
Goal Setting
Team building
Written Communication
Flexibility
Computer Proficient
Microsoft Office (Excel, Word)
Adobe (Photoshop, Ilustrator)
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Grab Driver
Grab Driver Centre Axis
05.2020 - Current
Collections Associate
Courts (M) Sdn Bhd
09.2013 - 02.2020
Store Associate
RadioShack
07.2012 - 08.2013
High School Diploma -
KPTM - Kolej Poly-Tech MARA
04.2001 -
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