KHAIRUL ANWAR ISMAIL

I am doing QA audit for A&W restaurant on quarterly basis.

Doing the audit, present the findings to auditee, email the findings to District Coach, Operation Manager Head of Operations, QA Manager and to Chief Operating Officer. Follow up on the NCR and close.

Prepare the analyse on monthly basis and email to my Head Of Customer Focus.

• Increased customer satisfaction by implementing new service protocols and staff training programs.
• Fostered an inclusive work environment where all employees felt valued as part of the team.
• Managed daily operations, ensuring smooth workflow and top-quality customer service.
• Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.

• Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.
• Supervised all areas of restaurant to keep it clean and well-maintained.
• Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.