KHA ENG TEE (IVER)

Successfully open 2 Casual Junket program and reactive long absent players. Bring in more than 200 new players including long absent players to NWR. Around 35 players have repeated visitation to NWR every month which contributes to rolling program of an average HKD150mil per month in year 2024.

In the midst of discussion to set up another casual junket from Indonesia at NWR as well.

Monthly marketing trips to various parts of Indonesia (including Jakarta, Medan, Batam) to invite potential customers to Nagaworld Casino.
Develop new relationships with potential players and nurturing existing relationships with players.
Promote house check in program to customers.
Make arrangements for my customers who visit Nagaworld.
All customer database is developed on my own and non is given by Nagaworld.

Travel around Indonesia during marketing visitation to players, understand their business background and invite players to visit RWG.
Informing them of all upcoming shows, promotions, events and offers at RWG.
Develop new relationships with potential players and nurturing existing player relationships.
Provide excellent and personalized customer service to players.
Personal invitation to players, Obtain players’ preferences and feedback to use as a marketing tool when development new events and other incentives.
Be the Marketing contact and host customers at the casino events and promotions.
Recognize players’ special occasions i.e. birthdays and anniversaries, invite player to celebrate in RWG.
Maintain a tracking system to manage databases and record pertinent contact, play information and assist in keeping database updated.
Maintain the portfolio of assigned active and inactive players and achieve results in repeated visits for inactive players and maintain players play activities.
Collaborate with Call Centre Reservations to handle room reservations for qualifying players’ in accordance with retention programs.
Proficient in the use of telemarketing skills to retain, attract, and develop new and current customers.