Kenneth Au Yong

• Work together with an Oncology Hospital/Day Care
• Assist with issues related towards their Email Servers, Desktop, Laptops, other related IT issues.
• Configured and implemented IT initiatives to produce measurable business value.
• Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
• Aligned IT solutions and deliverables with company strategic vision.
• Led agile teams to deliver products quickly and to respond to user requirements.

• Job Responsibilities:
• Customer Service
• Attending to Walk-In Customers
• Assisting Customers with issues they are experiencing with their devices
• Troubleshooting Issues related to Laptops & Desktops
• Attempting to solve the issue before sending in their Device for our technician to check, to reduce the downtime for the customer
• Informing the customers the Timeline or Repair Cost on the device
• Creating Online Tickets - Using Illegear’s Ticketing System
• Providing Customers Timely Udpates, Detailed Reports as well as Quotations on Parts that needs to be replaced - Units that are Out Of Warranty

Job Responsibilities:

• Helpdesk IT Support
• Setting Up Active Directories
• Configured Email Server
• PBX Phone Setup Fix Technical Issues remotely (Printer, Computers, 3CX Phones)
• On-Site Technician
• Set Up Server Racks at MBO Cinemas
• Configure Internet Infrastructure, Installed Switch,Servers, Patch Panel.
• Project to configure over 200+ PC’s (Reformatting and Creating a Whole new Domain - Assisting Customer’s joining newly created Domain