Kelvin Gean
Customer Relation Officer
Singapore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Relations Officer
Inchcape Singapore
7 2022 - Current
- Assist with customer's request and enquires, including sales enquires and service appointments
- Clearly take down customers' feedback, forward to the relevant stakeholders
Telesales Executive
Connect Centre Group
05.2019 - 07.2020
- Telesales for Singtel ( warm call) -Reason of leaving: End of Contract
Telesales Executive
eFusion Solutions
03.2019 - 05.2019
- Actively promote Standard Chartered banking products ( cold call) -Singapore market -Reason of leaving: End of Contract
Education
Bachelor Executive in Law - Law
Cybernetics International College of Technology
05.2023 - 05.2024
Foundation degree - Pre-Law Studies
Multimedia University
06.2017 - 05.2018
Skills
Proofreading
Microsoft Excel
Microsoft Office
CRM software proficiency
Calm and Professional Under Pressure
Administrative and Office Support
Customer Service
Complaint resolution
Understanding Customer Needs
Sales and Upselling
Call Center Operations
Timeline
Bachelor Executive in Law - Law
Cybernetics International College of Technology
05.2023 - 05.2024
Telesales Executive
Connect Centre Group
05.2019 - 07.2020
Telesales Executive
eFusion Solutions
03.2019 - 05.2019
Foundation degree - Pre-Law Studies
Multimedia University
06.2017 - 05.2018
Customer Relations Officer
Inchcape Singapore
7 2022 - Current
Current Job
Inchcape Singapore, Customer Relations Officer, Singapore, 07/01/22, Present, 1 year 11 months
Current Job
Inchcape Singapore, Customer Relations Officer, Singapore, 07/01/22, Present, 1 year 11 months