Kelly Yu Ming Xun
Kuala Lumpur,14
Summary
Proven Customer Service Officer at AG UNITY EMPIRE CONSULTANCY, excelling in customer support and service recommendations. Demonstrated ability to manage high-volume inbound calls and ensure customer satisfaction, leveraging strong data entry skills and a positive attitude. Achieved a significant increase in customer service efficiency by maintaining comprehensive product knowledge and providing exceptional support to both internal and external customers.
Overview
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1
Language
Work History
Customer Service Officer
AG UNITY EMPIRE CONSULTANCY
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Provided primary customer support to internal and external customers.
Education
SMK (C) CHUNG HUA
Sibu, Sarawak, Malaysia 04.2001 -
Skills
Customer Support
Service Recommendations
Inbound Call Management
Data Entry
Customer Service
Timeline
SMK (C) CHUNG HUA
04.2001 -
Customer Service Officer
AG UNITY EMPIRE CONSULTANCY
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