KAVITHA SHAN
ASISTANCE MANAGER
Kuala Lumpur,14
Summary
Accomplished Assistant Manager at AIQON CAPITAL SDN BHD, adept in project management and negotiation, significantly improved customer satisfaction and fostered team collaboration. Leveraged empathy and firmness in debt recovery at MAHA PARTNERS & CO SDN BHD, enhancing repayment processes. Skilled in team motivation and performance reviewing, consistently achieving and surpassing goals.
Overview
15
15
years of professional experience
Work History
Assistant Manager
AIQON CAPITAL SDN BHD
KUALA LUMPUR
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Credit Management Officer
AIQON CAPITAL SDN BHD
KUALA LUMPUR, WILAYAH PERSEKUTUAN
05.2011 - 01.2023
- Developed customized credit solutions to meet unique client needs while maintaining strict risk management standards.
- Strengthened relationships with key stakeholders such as regulators, auditors, and rating agencies through transparent communication of credit-related information.
- Participated in cross-functional projects to enhance the company''s overall risk management framework and credit policies.
- Enhanced team performance by providing ongoing coaching, training, and feedback to junior credit officers.
- Assisted in the development of new lending products designed to meet evolving market demands while managing risk exposure effectively.
- Negotiated favorable terms with borrowers, reducing default rates and saving the company from potential losses.
- Supported business growth objectives by conducting detailed financial analysis on prospective clients before extending credit facilities.
- Contributed to business development efforts by conducting insightful market research and identifying growth opportunities within the credit space.
Debt Recovery Officer
MAHA PARTNERS & CO SDN BHD
12.2009 - 12.2010
- Established positive working relationships with external agencies such as courts, lawyers, and bailiffs to facilitate smoother execution of legal actions towards debt recovery.
- Worked closely with credit bureaus to update debtor credit reports accurately after successful collections or settlements.
- Demonstrated a high level of empathy towards debtors while maintaining a firm stance on repayment terms, balancing the need for compassion with professional obligations to clients.
- Negotiated payment plans with delinquent account holders, facilitating more manageable repayment options for debtors while ensuring timely payments for clients.
- Conducted thorough research on debtor financial situations, enabling more targeted and effective collection strategies.
Education
SPM
SEKOLAH MENENGAH HUTAN MELINTANGSkills
Team motivation
Recruiting and interviewing
Project management abilities
Negotiation
Performance reviewing
Timeline
Assistant Manager
AIQON CAPITAL SDN BHD
01.2023 - Current
Credit Management Officer
AIQON CAPITAL SDN BHD
05.2011 - 01.2023
Debt Recovery Officer
MAHA PARTNERS & CO SDN BHD
12.2009 - 12.2010
SPM
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