Kattaleeya Mueandao
Senior Assistant
Ampang, Selangor,10
Summary
Dynamic customer service professional with extensive experience at Casino 89gaming, adept at enhancing customer satisfaction through effective problem resolution and product knowledge. Proven ability in inbound call management and data entry, fostering teamwork and delivering impactful training. Recognized for a positive attitude and commitment to service excellence.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Customer Service Officer
Casino 89gaming
Cheras, Selangor
06.2022 - 06.2023
- Assisted 80+call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Telemarketing Sales Trainer
Fast Financial KL
Cheras, Selangor
03.2021 - 04.2022
- Streamlined onboarding processes for new hires, reducing time spent in initial training by incorporating efficient teaching techniques.
- Strengthened teamwork among telemarketers by organizing team-building activities and promoting collaborative problem-solving strategies.
- Enhanced the overall efficiency of training sessions by incorporating interactive multimedia tools and resources into presentations.
- Provided valuable insights into effective scripting techniques that led to more persuasive pitches from telemarketers.
Customer Service Officer
Faster Glass
01.2020 - 10.2021
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
High School Diploma -
High School
Mahidol Wittayanusorn School 01.2011 - 11.2015
Skills
Customer support
Service recommendations
Inbound call management
Data entry
Customer focus
Complaint handling
Timeline
Customer Service Officer
Casino 89gaming
06.2022 - 06.2023
Telemarketing Sales Trainer
Fast Financial KL
03.2021 - 04.2022
Customer Service Officer
Faster Glass
01.2020 - 10.2021
High School Diploma -
High School
01.2011 - 11.2015
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