Katherine Chew Siau Foong
Tanjung Bungah
Summary
Detail-oriented Administrative Professional focused on optimizing office operations and enhancing team collaboration. Expertise in managing schedules and safeguarding confidential information. Strong communication and organizational skills facilitate adaptability in dynamic environments, ensuring efficient support in administrative functions.
Overview
26
26
years of professional experience
Work History
Admin Executive
RCZL (M) Sdn. Bhd.
06.2018 - Current
Admin Clerk
AC Team Collection Sdn. Bhd.
03.2016 - 06.2018
Assistant Reservations Manager
The Gurney Resort Hotel & Residences
03.2015 - 02.2016
Reservation Supervisor
Ixora Hotel
11.2013 - 03.2015
- Collaborated with team to prepare store environment for a successful opening.
- Reduced wait times by optimizing scheduling and staffing levels during peak periods.
- Contributed to cross-departmental projects aimed at improving overall hotel operations or enhancing guest satisfaction levels.
- Mentored team members to enhance their customer service skills, resulting in improved guest feedback.
Reservation Clerk
Ixora Hotel
07.2011 - 10.2013
Admin Clerk
Tricomas Marketing Sdn Bhd
06.2010 - 06.2011
Senior Front Office Assistant
Pearl View Hotel
12.2006 - 06.2010
- Front Office Dept
- Managed high-volume phone lines, ensuring prompt responses to both internal and external calls.
- Organized team-building events that fostered a positive work environment and strengthened relationships among colleagues.
- Managed inbound correspondence effectively by sorting mail promptly upon arrival and directing it to the appropriate recipients.
General Clerk
TAL Industries
04.2006 - 11.2006
Reservations Agent
Conrad Centennial Singapore
11.2005 - 03.2006
- Managed reservations for customers
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
General Clerk
Zheng Yee Precision Engineering Sdn Bhd
01.2005 - 10.2005
Reservation Assistant
Shangri-La’s Rasa Sayang Resort
04.2004 - 11.2004
- Managed reservations department operations
- Initiated process improvements that helped reduce response times for reservation confirmations and cancellations.
- Assisted sales team with lead generation, prospecting new clients, and creating customized proposals for potential business opportunities.
- Streamlined booking processes for increased accuracy and client satisfaction.
Lobby Waitress
Shangri-La’s Rasa Sayang Resort
02.2002 - 04.2004
- Lobby Lounge, Food & Beverage Department
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Shangri-La’s Rasa Sayang Resort
06.2000 - 02.2002
- Coffee Garden, Food & Beverage Department
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Industrial Training
Cititel Hotel
03.2000 - 03.2000
- Created a positive learning environment by fostering open communication and encouraging teamwork among trainees.
- Managed and maintained in-house training facilities and equipment.
- Contributed to the continuous improvement culture within the company by sharing best practices in industrial training methods across departments.
- Collaborated with management to identify specific training needs and create customized solutions for each department.
Education
Certificate - Hotel and Catering
Systematic School of Hospitality
Pulau Pinang03-2000
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Seberang Jaya
Pulau Pinang 01-1998
Penilaian Menengah Rendah - undefined
Sekolah Menengah Kebangsaan Sri Ampang
Ipoh01-1996
Skills
Speak and write fluently in English and Bahasa Malaysia
File organization
Verbal communication
Document management
Data entry
Fidelio, Opera and IFCA knowledge
Activities
1998 Committee member Counselling and Career Club, SMK Seberang Jaya. 1997 Typist, Board of Editors of School Magazine, SMK Seberang Jaya. Participated in Kursus Pendidikan Rakan Sebaya bagi Program Sihat Tanpa AIDS untuk Remaja (PROSTAR) organized by Ministry of Health Malaysia. Member of Choir Club. 1996 Chairman of Persatuan Bulan Sabit Merah, SMK Sri Ampang, Ipoh. Secretary of Kelab Catur dan Permainan Dalam, SMK Sri Ampang, Ipoh. Member of Board of Prefects, SMK Sri Ampang, Ipoh. 1998 Committee member Counselling and Career Club, SMK Seberang Jaya. 1997 Typist, Board of Editors of School Magazine, SMK Seberang Jaya. Participated in Kursus Pendidikan Rakan Sebaya bagi Program Sihat Tanpa AIDS untuk Remaja (PROSTAR) organized by Ministry of Health Malaysia. Member of Choir Club. 1996 Chairman of Persatuan Bulan Sabit Merah, SMK Sri Ampang, Ipoh. Secretary of Kelab Catur dan Permainan Dalam, SMK Sri Ampang, Ipoh. Member of Board of Prefects, SMK Sri Ampang, Ipoh.
Availability
Immediately
Last Drawn Salary
RM 2,500.00
Expected Salary
RM 2,300.00 (Negotiable)
Timeline
Admin Executive
RCZL (M) Sdn. Bhd.
06.2018 - Current
Admin Clerk
AC Team Collection Sdn. Bhd.
03.2016 - 06.2018
Assistant Reservations Manager
The Gurney Resort Hotel & Residences
03.2015 - 02.2016
Reservation Supervisor
Ixora Hotel
11.2013 - 03.2015
Reservation Clerk
Ixora Hotel
07.2011 - 10.2013
Admin Clerk
Tricomas Marketing Sdn Bhd
06.2010 - 06.2011
Senior Front Office Assistant
Pearl View Hotel
12.2006 - 06.2010
General Clerk
TAL Industries
04.2006 - 11.2006
Reservations Agent
Conrad Centennial Singapore
11.2005 - 03.2006
General Clerk
Zheng Yee Precision Engineering Sdn Bhd
01.2005 - 10.2005
Reservation Assistant
Shangri-La’s Rasa Sayang Resort
04.2004 - 11.2004
Lobby Waitress
Shangri-La’s Rasa Sayang Resort
02.2002 - 04.2004
Waitress
Shangri-La’s Rasa Sayang Resort
06.2000 - 02.2002
Industrial Training
Cititel Hotel
03.2000 - 03.2000
Penilaian Menengah Rendah - undefined
Sekolah Menengah Kebangsaan Sri Ampang
Certificate - Hotel and Catering
Systematic School of Hospitality
Sijil Pelajaran Malaysia -
Sekolah Menengah Kebangsaan Seberang Jaya