Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Kartik Sood

NEW DELHI
Kartik Sood

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.

Overview

5
years of professional experience
5
years of post-secondary education
3
Languages

Work History

WEBHELP MALAYSIA SDN BHD
Kuala Lumpur

VIRTUAL CUSTOMER SUPPORT SPECIALIST - SIGNIFY
04.2022 - Current

Job overview

  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained strong leadership skills by managing projects from start to finish.

Junglee Games India Pvt Ltd
Gurgoan

Customer Experience Executive
06.2021 - 04.2022

Job overview

  • Collaborated with internal stakeholders to close gaps and improve customer experience.
  • Analyzed trends and provided recommendations to management regarding quality of service such as speed of resolution.
  • Redesigned customer loyalty program to create more profitable traffic.
  • Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores [Number]%.

Policy bazaar Insurance Brokers Private Limited
Gurgoan

Senior Executive
05.2018 - 04.2021

Job overview

  • Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Directed market expansions to propel business forward, meet changing customer needs.

Education

Guru Harkrishan Public School
New Delhi, India

Secondary School Examination
08.2009 - 05.2010

University Overview

Guru Harkrishan Public School
New Delhi, India

Senior School Examination
08.2011 - 05.2012

University Overview

CH. CHARAN SINGH UNIVERSITY, MEERUT
UP, India

B.COM from Commerce
04.2013 - 06.2016

University Overview

Skills

Customer service and support

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Interests

Cricket

Trekking and Travelling

Watching Football

Timeline

VIRTUAL CUSTOMER SUPPORT SPECIALIST - SIGNIFY
WEBHELP MALAYSIA SDN BHD
04.2022 - Current
Customer Experience Executive
Junglee Games India Pvt Ltd
06.2021 - 04.2022
Senior Executive
Policy bazaar Insurance Brokers Private Limited
05.2018 - 04.2021
CH. CHARAN SINGH UNIVERSITY, MEERUT
B.COM from Commerce
04.2013 - 06.2016
Guru Harkrishan Public School
Senior School Examination
08.2011 - 05.2012
Guru Harkrishan Public School
Secondary School Examination
08.2009 - 05.2010
Kartik Sood