Salesforce
Eric Gazza Yudhistira
Virtual Customer Support Specialist
Kuala Lumpur
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Virtual Customer Support for Google Play
Webhelp
Kuala Lumpur
2022.10 - Current
- Resolved problems, improved operations and provided exceptional service through email, live chat and phone call for Indonesian customer.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications from Google.
Operation Executive
Webbeds
Jakarta
2021.09 - 2022.09
- Assigned delegates to manage high volume of e-mails and calls from client and supplier around the world.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system which is Freshdesk.
- Efficiently and effectively identified and solved all B2B Hotel booking problems.
Global Travel Consultant for Traveloka
Mitracomm Ekasarana
Semarang
2019.05 - 2021.08
- A special agent for Resolves customer VIP and global customer (including EU market) cases related to all product Traveloka.
- Performed day to day operations by answering emails through Salesforce for customer's issues and requests.
- Problem solver towards customer's complaints.
Education
Bachelor Degree - English Literature
Universitas Negeri Semarang
Semarang 2014.09 - 2019.03
Skills
Customer service support
Telephonic Customer Support
Writing skills
Software
Freshdesk
Timeline
Virtual Customer Support for Google Play
Webhelp
2022.10 - Current
Operation Executive
Webbeds
2021.09 - 2022.09
Global Travel Consultant for Traveloka
Mitracomm Ekasarana
2019.05 - 2021.08
Bachelor Degree - English Literature
Universitas Negeri Semarang
2014.09 - 2019.03