Music
KARTHI HARIKRISHNAN
Summary
Knowledgeable Client Support Lead with proven track record in leading support teams to enhance customer satisfaction and streamline processes. Successfully implemented initiatives that improved response times and resolved complex issues promptly. Demonstrated expertise in team collaboration and problem-solving, consistently ensuring seamless operations.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Client Support Executive
TA Connections
08.2022 - Current
- Client Relationship Management: Responded to inbound inquiries to source hotels, transportation, and travel solutions for client crews and management
- Travel Coordination: Assessed, sourced, and secured accommodations and transportation tailored to client-specific guidelines, requirements, and Standard Operating Procedures (SOPs)
- Process Efficiency: Maintained consistency and accuracy across multiple booking systems and channels, ensuring seamless reservation execution
- Quality Assurance: Ensured all reservations met client expectations and operational standards by conducting thorough evaluations and adjustments
- Cross-functional Communication: Collaborated with internal teams and external vendors to deliver optimal travel and accommodation solutions
- Attention to Detail: Reviewed and reconciled booking data to ensure error-free execution and compliance with client protocols
- Delivered exceptional service through personalized attention and proactive problem solving.
Internship in Flight Support Department
AeroHandlers SDN BHD
02.2021 - 05.2021
- Oversee day-to-day flight operations, including scheduling, crew assignments, and aircraft maintenance coordination
- Monitor and manage flight crew schedules, ensuring compliance with regulatory requirements and company policies
Internship Student
Malaysia Aviation Academy (MAVA)
11.2016 - 02.2017
- Learn and develop knowledge in Air Traffic Simulator and Administration Department
Education
Bachelor of Aviation Management (Hons.) -
Universiti Kuala Lumpur
01.2018 - 01.2021
Diploma in Aviation Management - undefined
Cybernetics International College of Technology
01.2014 - 01.2017
Skills
Client retention strategies
Positive attitude
Exceptional communication
Complaint handling
Decision-making
Teamwork and collaboration
Computer skills
Client relationship management
Customer service
Time management
Team leadership
Project planning
Cross-functional coordination
Accomplishments
- Supervised team of 4-5 staff members.
- Documented and resolved client issues which led to client satisfaction.
Additional Information
- Available to join after two weeks' notice, with the possibility of immediate availability if required.
- Proficient in English , Malay , and Tamil languages.
- Participated in the Excellence Award (January 2021) under MIAT Executive Club .
- Represented in the Project Management Challenge 2018 held in Indonesia .
- Participated in the Technopreneur Event showcasing innovation and entrepreneurial skills.
- Attended the Cargo World Event , gaining insights into the logistics and cargo industry.
Interests
Software
Canva
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft Power Point
Timeline
Client Support Executive
TA Connections
08.2022 - Current
Internship in Flight Support Department
AeroHandlers SDN BHD
02.2021 - 05.2021
Bachelor of Aviation Management (Hons.) -
Universiti Kuala Lumpur
01.2018 - 01.2021
Internship Student
Malaysia Aviation Academy (MAVA)
11.2016 - 02.2017
Diploma in Aviation Management - undefined
Cybernetics International College of Technology
01.2014 - 01.2017