Microsoft Office, Autocad, Revit, Coohom
Ranjineeswari Sathasivan
Interior Designer/Customer Service Executive
Kuala Lumpur
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Client Support Executive/Sales Officer
Citibank Bhd
01.2016 - 10.2019
- This job mainly involves servicing inbound calls made by customers
- Provide first level resolution, and do the necessary escalation to resolve customer issues
- Ensure proper adherence is maintained, quality up to par, and the product knowledge is up to date to service customer
- Keep informed on the procedural and product update on daily basis and ensure all follow-ups done on timely manner to avoid any ops loses and complaints
- Enhances organization reputation by accepting ownership on customerʼs calls accomplishing new and different request, exploring opportunities to add value to job accomplishments
- Have been up skilled from a credit card agent to banking and have also been trained to do sales involving credit card and banking products.
Global Support Excecutive/Premier Consultant
HSBC Data Electronic Processing
12.2011 - 09.2015
- This job mainly involves servicing inbound calls made by customers
- Provide first level resolution, and do the necessary escalation to resolve customer issues
- Ensure proper adherence is maintained, quality up to par, and the product knowledge is up to date to service customer
- Keep informed on the procedural and product update on daily basis and ensure all follow-ups done on timely manner to avoid any ops loses and complaints
- Enhances organization reputation by accepting ownership on customerʼs calls accomplishing new and different request, exploring opportunities to add value to job accomplishments
- Have been up skilled from a credit card agent to banking and further to Premier accredited
- Assisted as a backup for KANA specialist as well as Premier specialist.
Medical Transcriptionist
Sunway Medical Centre
7 2010 - 10.2011
- Assisting the doctor, preparing medical reports and answering patients query.
Education
Diploma in Interior Design -
Sunway University
Petaling, Selangor 04.2020 - 01.2025
Skills
Microsoft Office
Sales
Language and People Skill
Client Relationship Building
Complaint Handling
Cross-functional coordination
Client Retention Strategies
Exceptional communication
Cross-selling abilities
References
- Dr Valarmathi Subramaniam, (6)012- 2105358, Sunway Medical Centre
- Mr Nelson, (6)03- 23834521, Citibank Bhd
Personal Information
- Place of Birth: Ipoh, Perak
- Date of Birth: 09/14/88
- Gender: Female
- Nationality: Malaysian
Software
Languages
English
Native language
Malay
Proficient
C2
Tamil
Advanced
C1
Timeline
Diploma in Interior Design -
Sunway University
04.2020 - 01.2025
Client Support Executive/Sales Officer
Citibank Bhd
01.2016 - 10.2019
Global Support Excecutive/Premier Consultant
HSBC Data Electronic Processing
12.2011 - 09.2015
Medical Transcriptionist
Sunway Medical Centre
7 2010 - 10.2011
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