Kamilah Abdul Hamid
Senior Manager, Corporate Communications
Summary
Business executive with extensive track of records of building and aligning organizations to achieving business excellence, profitability and exceptional client relationship management. Results-driven executive committed to continuous growth in sales revenue. Highly motivated person with extensive customer service and project delivery experience. Outgoing salesperson with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Sales Associate
Access Techno Solutions (M) Sdn Bhd
Shah Alam
01.2020 - 08.2022
- Served as the liaison between companies and customers. Core priority is addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. Work with multiple partners on small accounts or a few larger ones. Engaged with customers to build rapport and loyalty.
- Represented the entire range of company products and services to assigned customers and partners, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company. Prepared expertise for project activities by pricing or costing.
- Clients - Ministry of Health, Jabatan Kemajuan Masyarakat (KEMAS), Miinistry of Education.
General Manager, Corporate Services
BIT Group Sdn Bhd
Cyberjaya
12.2019 - 12.2019
- Acted as the primary point of contact for all corporate services inquiries, managing and coordinating service requests from start to finish. Managed the day-to-day operations of a team of four to provide support for all corporate functions including Finance, Human Resources, Information Technology and Business Management.
- Facilitated the smooth running of corporate events by liaising with event suppliers, managing guest lists and on-site logistics. Maintained an up-to-date inventory of all corporate office supplies and equipment, placing orders as necessary to ensure that stock levels were maintained.
- Oversaw the company’s corporate development and implementation of policies and procedures that ensured compliance with regulatory requirements as well as effective risk management practices.
- Developed budgets for each department within the company in collaboration with senior leadership and implemented cost savings initiatives across departments to ensure financial sustainability. Led projects related to business process improvement or expansion into new markets/products which resulted in increased revenue opportunities for the organization.
- Provided executive level support on various operational issues such as strategic planning, budgeting, forecasting, etc., ensuring alignment between functional areas and overall organizational objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Head of TM Platinum Partnership Program
BIT Group Sdn Bhd
Cyberjaya
04.2012 - 11.2016
- Led and managed the Network Operations Centre (NOC) and Project Delivery teams focusing on identifying the right talent and technical skills; in providing First Level Support and Value-Added Solutions/Services.
- Planned and developed the project idea for deployment of TM IPVPN network connectivity across Peninsular Malaysia, Sabah and Sarawak. Created and led the team, monitor project progress, set deadlines, solve issues that arise, manage money, ensure stakeholder satisfaction, and evaluate project performance, including the performance of their team members.
- Executed against the departmental strategic development and deployment process, enhancing departmental competency and internal processes to improve delivery of projects and programs for TM Platinum Partnership Program.
- Championed improving employee satisfaction across the department through identification of improvement opportunities and acting as a champion for related employee committees. Continually improved team and department communications to enhance employee awareness, engagement and to enhance line-of-sight and strategic alignment across the department.
Senior Business Manager, TM Business Department
Solsis (M) Sdn Bhd
Petaling Jaya
04.2008 - 03.2012
- Coordinate Sales and Account Management of strategic customers for nationwide network connectivity of end-to-end TM products.
- Served as the liaison between company and customers. Core priority is addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. Work with multiple partners on small accounts or a few larger ones.
- Served as the main point of contact for end users, customer service and involved in upselling and cross-selling of products and services.
- Coordination with TM as outsourcing partner in serving end users to providing and managing their network connectivity across nationwide.
- Client list - PDRM, MINDEF, UDA Holdings, MARA Holdings, Jabatan Laut Malaysia, Kementerian Pembangunan Usahawan, MIDA, Philip Morris (M), UOB Bank, Titan Petchem Chemical, MMHE Engineering, Bank Kerjasama Rakyat Malaysia, Prasarana etc.
Project Manager, Client Services
Lifetech Net (M) Sdn Bhd
Kuala Lumpur
01.2000 - 03.2008
- Planned and developed the project idea for deployment of TM IPVPN network connectivity across Peninsular Malaysia, Sabah and Sarawak.
- Created and led the team, monitor project progress, set deadlines, solve issues that arise, manage money, ensure stakeholder satisfaction, and evaluate project performance, including the performance of their team members.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Established performance and service goals and held associates accountable for project performance.
Network Operations Manager
KUB Malaysia Berhad
Kuala Lumpur
01.1997 - 12.2001
- Managed Network Operating Center (NOC) technical infrastructure and server performance for networked LED advertising boards located across Malaysia.
- Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
- Oversaw distribution of patches and new software releases to support network security and integrity.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
Education
MBA - Business Administration
Universiti Utara Malaysia
Kuala Lumpur, Malaysia 01.2014 - 11.2016
Bachelor of Information Technology With Honors - Information Technology
Universiti Utara Malaysia
Kedah, Malaysia 12.1992 - 12.1996
Skills
Multi-tasking strength
Learning, Reading
Academic Publications:
- Global Business Management Review Journal, UUM - Efforts and Strategies towards Continuous Optimization across Divisions, Processes, and Business Ecosystem through Digital Transformation.
- NIDA Case Research Journal, Thailand - Accept or Let Her Go: The Leadership Dilemma
- Effective Leadership in Digital Transformation: An Investigation on the Importance of Shared Digital Vision, Empowerment and Collaboration in the Success of Digital Transformation Drive. - in progress
Salary Expectation
RM8,000.00
Timeline
Sales Associate
Access Techno Solutions (M) Sdn Bhd
01.2020 - 08.2022
General Manager, Corporate Services
BIT Group Sdn Bhd
12.2019 - 12.2019
MBA - Business Administration
Universiti Utara Malaysia
01.2014 - 11.2016
Head of TM Platinum Partnership Program
BIT Group Sdn Bhd
04.2012 - 11.2016
Senior Business Manager, TM Business Department
Solsis (M) Sdn Bhd
04.2008 - 03.2012
Project Manager, Client Services
Lifetech Net (M) Sdn Bhd
01.2000 - 03.2008
Network Operations Manager
KUB Malaysia Berhad
01.1997 - 12.2001
Bachelor of Information Technology With Honors - Information Technology
Universiti Utara Malaysia
12.1992 - 12.1996
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