Summary
Overview
Work History
Education
Skills
Timeline
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Muhammad Ameer Imran Thanesh

Muhammad Ameer Imran Thanesh

Content Moderator
Seri Kembangan, Selangor

Summary

I am a very motivated and driven professional with strengths in overseeing brand quality standards and consistency. Reliable team player with meticulous eye for detail and analytical approach to what ever I do in life. Always Work's hard to deliver results on time and to maximize efficiency. My main goal in life is to be someone in the industry with multiple skills in order to lead a team on my own and eventually evolving as a person in the industry who wants to own a company by myself

Overview

7
7
years of professional experience
3
3
Languages

Work History

Content Moderator

Bytedance
01.2021 - Current
  • Managed content across all platforms for Tiktok for US and Europe region
  • Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
  • Assuring the quality of content that is released on the TikTok app is all save to view
  • Maintaining the quality scores for the Team as an acting SME
  • Shortlisted into the top 5% best content moderator in the department

Customer Service Representative

Grab
07.2019 - 01.2021
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Addressed customer service enquires quickly and accurately.
  • Maximized customer satisfaction by resolving service issues promptly.
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.

Hotel F&B Supervisor

Ibis KLCC
04.2018 - 06.2019
  • Pre opening team for the Ibis KLCC F&B Department
  • Making sure operations run smoothly during busy period
  • Planning the roster on a monthly basis to ensure proper headcount for the day
  • Managed and motivated large teams of staff to deliver against daily operational targets.
  • Coached and mentored junior staff, developing confidence and competence for improved service delivery.

Education

Diploma in Hotel Management - Hotel Management

Inti International College Subang
Subang Jaya, Selangor, Malaysia
04.2001 -

Skills

Active listening

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Timeline

Content Moderator

Bytedance
01.2021 - Current

Customer Service Representative

Grab
07.2019 - 01.2021

Hotel F&B Supervisor

Ibis KLCC
04.2018 - 06.2019

Diploma in Hotel Management - Hotel Management

Inti International College Subang
04.2001 -

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