Muhammad Ameer Imran Thanesh
Content Moderator
Seri Kembangan, Selangor
Summary
I am a very motivated and driven professional with strengths in overseeing brand quality standards and consistency. Reliable team player with meticulous eye for detail and analytical approach to what ever I do in life. Always Work's hard to deliver results on time and to maximize efficiency. My main goal in life is to be someone in the industry with multiple skills in order to lead a team on my own and eventually evolving as a person in the industry who wants to own a company by myself
Overview
7
7
years of professional experience
3
3
Languages
Work History
Content Moderator
Bytedance
01.2021 - Current
- Managed content across all platforms for Tiktok for US and Europe region
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
- Assuring the quality of content that is released on the TikTok app is all save to view
- Maintaining the quality scores for the Team as an acting SME
- Shortlisted into the top 5% best content moderator in the department
Customer Service Representative
Grab
07.2019 - 01.2021
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Addressed customer service enquires quickly and accurately.
- Maximized customer satisfaction by resolving service issues promptly.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Hotel F&B Supervisor
Ibis KLCC
04.2018 - 06.2019
- Pre opening team for the Ibis KLCC F&B Department
- Making sure operations run smoothly during busy period
- Planning the roster on a monthly basis to ensure proper headcount for the day
- Managed and motivated large teams of staff to deliver against daily operational targets.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
Education
Diploma in Hotel Management - Hotel Management
Inti International College Subang
Subang Jaya, Selangor, Malaysia 04.2001 -
Skills
Active listening
Meeting expectations
Eye for accuracy
Quick learner
Time management
Calm under pressure
Patience and Tolerance
Able to multitask efficiently
Ability to speak multiple language
Always looking ahead to improve and to build my individual skills
Timeline
Content Moderator
Bytedance
01.2021 - Current
Customer Service Representative
Grab
07.2019 - 01.2021
Hotel F&B Supervisor
Ibis KLCC
04.2018 - 06.2019
Diploma in Hotel Management - Hotel Management
Inti International College Subang
04.2001 -