JO EY TAN
Kelantan
Summary
Accomplished Customer Service Senior Executive at Zesty Clothing & Store, adept in complaint handling and customer service, significantly enhanced customer satisfaction through effective resolution strategies. Leveraged organizational skills and call center experience to mentor staff and streamline operations, demonstrating a profound impact on productivity and client relations.
Overview
4
4
years of professional experience
Work History
Customer Service Senior Executive
Zesty Clothing & Store
01.2023 - Current
- Built long-lasting relationships with customers by providing consistent follow-up on previous interactions until full resolution was achieved.
- Managed multiple communication channels simultaneously to maximize productivity while maintaining a high level of accuracy in responses.
- Handled escalated cases professionally, ensuring that all relevant parties were informed of developments and resolutions as appropriate.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.
- Supported new team members by sharing knowledge and best practices for handling challenging situations in an online environment.
Cafe Owner
Ice Factory Cafe & Store
01.2022 - 12.2022
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Mentored and trained employees to improve performance and encourage professional growth.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
Online & Offline Printing Service
Thy Setia Marketing
10.2020 - 01.2021
- Coordinated closely with motion graphics designers to integrate compelling visuals into edited content.
- Supported company branding efforts by creating visually engaging promotional materials for various marketing campaigns.
- Increased client satisfaction by delivering high-quality edits in accordance with their specific preferences and requirements.
- Ensured compliance with industry standards and regulations when exporting finalized videos for distribution across multiple platforms.
Hairstylist's Assistant
Hair Co
02.2020 - 07.2020
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Recommended products for clients based on individual needs.
Education
High School Diploma -
12.2019
Skills
Call center experience
Customer Service
Complaint Handling
Brand Awareness
Staff Scheduling
Organizational Skills
Shipment Tracking
Online chat and email
Product Sales
Timeline
Customer Service Senior Executive - Zesty Clothing & Store
01.2023 - Current
Cafe Owner - Ice Factory Cafe & Store
01.2022 - 12.2022
Online & Offline Printing Service - Thy Setia Marketing
10.2020 - 01.2021
Hairstylist's Assistant - Hair Co
02.2020 - 07.2020
SMJK Chung Hwa - High School Diploma,