NOOR ATIKAH AHMAD
Senior Executive, Customer Service & Sales
Kuala Lumpur
Summary
With over 27 years of experience in the hospitality industry, I have a deep understanding of client needs and service delivery. Throughout my career, I have held various roles, serving as a positive role model and mentor for both my team and employer. As a self-driven individual, I consistently seek opportunities for growth and improvement. My extensive experience has equipped me with the skills to tackle challenges head-on while maintaining a focus on providing exceptional service and support to guests and colleagues. Committed to fostering a positive work environment, I inspire those around me through my passion and dedication. Excited to continue my journey in the hospitality industry, taking on new challenges that allow me to make a meaningful impact.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service, Senior Executive
Managedcare Sdn Bhd
11.2023 - 04.2025
- Coordinating a variety of healthcare and long-term care services
- Trained and managing People Living with Dementia
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Established strong rapport with clients through consistent communication and attentive support.
- Championed a culture of continuous learning by organizing regular workshops to enhance product knowledge among team members.
- Mentored junior team members, fostering professional growth and excellent customer service skills.
Careline Agent
Doubletree by Hilton Shah Alam
08.2022 - 08.2023
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Safety Inspector
Malaysia Airlines
08.2018 - 08.2023
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Monitored industry trends and emerging technologies, proposing innovative solutions for enhancing workplace safety measures as needed.
- Established strong relationships with regulatory agencies, facilitating open communication channels for sharing information and resolving concerns promptly.
- Reduced accident rates by implementing effective safety programs and protocols.
- Evaluated the effectiveness of safety equipment, recommending improvements or replacements as necessary.
Safety & Quality Assurance Officer
Malaysia Airlines
09.2015 - 05.2018
- Inspecting all business units in MH adhering to rules and regulations according to SOP
- Record any irregularities audit, call in for meetings with units involved
- Risk analysis in hazard identification and mitigate risk factors
- Manage safety & health campaigns
- Train ramp staff involved - Airport Operations
Flight/Leading Stewardess
Malaysia Airlines
12.1991 - 05.2018
- Contributed to team success by cross-training in various roles, increasing overall efficiency and adaptability within the crew.
- Promoted guest loyalty through attentive service paired with genuine warmth at every touchpoint throughout their flight experience.
- Conducted regular cabin checks during long-haul flights, monitoring passenger wellbeing and offering assistance as needed.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
National Institute of Occupational Safety & Health
02.2016 - 04.2016
- Company Overview: Government Institute
- Government Institute
Education
High School Diploma -
SMK Puterijaya
01.1984 - 01.1986
High School - undefined
SMK Aminuddin Baki
01.1987 - 01.1988
Skills
- Brand awareness
- Call center experience
- Complaint handling
- Staff scheduling
Personal Information
- Age: 54
- Marital Status: single
Accomplishments
- Won Best Careline Staff with most names mentioned award @Doubletree Hilton Shah Alam in 2023.
- Supervised team of 25 staff members in 2015 in Safety & Quality Assurance for Cabin Crew in 2015.
- Collaborated with team of 120 staff in the development of 2016 Partners Forum (International Airlines).
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Safest Workplace (Airport) by completing safety regulations spotchecks, joint venture - Malaysia Airports Berhad with accuracy and efficiency.
Timeline
Customer Service, Senior Executive
Managedcare Sdn Bhd
11.2023 - 04.2025
Careline Agent
Doubletree by Hilton Shah Alam
08.2022 - 08.2023
Safety Inspector
Malaysia Airlines
08.2018 - 08.2023
National Institute of Occupational Safety & Health
02.2016 - 04.2016
Safety & Quality Assurance Officer
Malaysia Airlines
09.2015 - 05.2018
Flight/Leading Stewardess
Malaysia Airlines
12.1991 - 05.2018
High School - undefined
SMK Aminuddin Baki
01.1987 - 01.1988
High School Diploma -
SMK Puterijaya
01.1984 - 01.1986
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